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Change Your MyCity Email Address

Keeping your email address up to date ensures you receive important notices and ebills.

Update Your Email

Sign in to your MyCity account and update your profile information.

No Access to Old Email?

If you cannot log into to your Mycity profile and you no longer have access to your old email address, you will need to create a new MyCity profile.

➡️ Create a MyCity profile

Can Access Old Email or Log in to MyCity

If you can log in to your MyCity profile or you have access to your old email:

1. Log in to your MyCity profile with the old email address

2. Click on the "Update Profile" button

3. Click on "Account Management page" link

4. Enter the new email address in the "Email" field, check the "I'm not a Robot" checkbox and click "Change Email Address"

5. A confirmation email has been sent to your new email address. Please check your inbox for a message with a confirmation link.

If you do not receive the email within a few minutes, check your junk or spam folders. Once you locate the email, click the confirmation link to complete the update and begin using your new email address.

6. You will be returned to the website and may see a confirmation message indicating your email has been updated, or you may be taken to the Dashboard page. Select "Visit MyCity" to return to your account and view your services.

Need Help?

➡️ Submit a support request
MyCity Technical Support mycitysupport@nanaimo.ca

Last updated: June 29, 2026

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