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User Rates

User Rates are charges that pay for water, sewer, and garbage services provided to properties within the City. Rates are based on service type, consumption, and property characteristics.

Forms & Online Services

Rates & Calculations

Billing, Payments, Statements & Information

Garbage, Recycling & Organics Collection

Garbage, recycling, and organics collection services are funded through user rates and provided to eligible residential properties.

  • Collection schedule and services details
  • What goes in your garbage, recycling, and organics carts
  • Missed collection and service issues
  • Cart sizes, replacements, and repairs
👉 Visit the Garbage & Recycling page for more information.

 Issues & Common Questions

  • Water Leaks: What to do if you experience a water leak and how it may affect your bill.
  • User Rates FAQ: Answers to commonly asked questions about billing, rates, and payments

Help & Contact

Contact Revenue Services if you have questions about your user rates bill.

Contact Us

User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Last updated: June 26, 2026

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