Sewer and Drainage Problems

Property owners are responsible for their sewer service from their house to their connection at the main. In most areas of the city, a sewer clean-out is installed at your property line or easement line.

If you experience a sewer backup at your residence, you may contact the Public Works Department 24/7 at 250-758-5222.  It is the responsibility of the property owner to hire a reputable plumber to clear the service line of any blockages.

For missing or buried clean-outs, please call the Public Works for a location.

If you notice that sewer effluent is escaping from a manhole, please contact the Public Works Department for immediate attention.

Contact Us

Public Works Department
250-758-5222
public.worksinfo@nanaimo.ca

Last updated: June 20, 2024

Thank you for your assistance. One of our website team will look into the reported issue shortly. Loading animation

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.