Reasons your cart may have been missed:

Overflowing or excess material in cart

Carts that are overfilled or with open lids will not be collected. This is important as carts with open lids have a high probability of breaking due to the mechanical arms on the automated truck.  Materials may also spill onto the streets as the cart is emptied/tipped into the truck.  All waste must fit inside the carts provided and the lids need to close completely; material placed on top or outside of the carts will NOT be collected. 

Excess Of Material

Cart is blocked

If your cart is blocked by an obstacle like a car, tree, fence or other cart, the collection truck will not be able to access and service your cart.  This is to prevent damage to vehicles or private property.  Ensure proper spacing between the carts and all other obstacles.

Cart did not empty completely

Organic materials such a large amounts of damp grass clippings may sometimes get stuck in the bottom of the bin and may not fully empty.  Follow the tips below:

  • Line the bottom and sides of your organics cart with newspaper.
  • Avoid packing contents down.
  • Layer wet and dry organic materials in your cart.
  • Use paper leaf and garden bags.

Ensure the carts are at least:

  • 1 metre (3 feet) away from any object (light pole, fence, hydrant, tree, or other carts);
  • 3 metres (10 feet) of clearance above the cart; and

Please remove or cut back any hedges or branches to provide clearance for our collection crews.  Wherever possible, place carts on opposite sides of the driveway.

Place your carts so that they open toward the street – the arrow on the lid should point toward the centre lane or street (the handle will be facing your property).  The wheels should be against the edge of the curb.  Please do not place on sidewalk, as it will block pedestrian walkability or wheelchair access.

Curb Placement

*Note:  Place carts on the street if sidewalk is frequently used or if street parking may impede collection.

Wrong material/contamination and placement of cart?

Incorrect material in a cart is considered contamination and is a big problem when it comes to recycling and composting the City’s waste. The new automated trucks are equipped with cameras that allow the truck driver to inspect each cart as it is emptied.  You will receive an “Ooops Card” as a friendly reminder identifying the error.

How do I dispose of pet waste?

A small amount of pet waste is acceptable in your garbage cart only! Please ensure it is double bagged and that the pet waste does not come into contact with the lid or the outside body of your cart. We will not permit large excessive volumes of pet waste.

Missed Collection:

If your garbage, recycling or organics collection was missed, please contact the Sort Toss Roll Hotline @ 250-756-5390.

Last updated: November 5, 2018

Help us improve our website

Don't include private or financial information in this form.