Water Leak Adjustment Request

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Water Leak Adjustment Request

OWNER INFORMATION

WATER LEAK INFORMATION

Select Leak Type

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UNDERGROUND

  • Main line, between the dwelling and the water meter
  • 100% of the estimated over-consumption is adjusted
  • Up to 3 consecutive billing periods are considered for an adjustment
  • Entire service line must be repaired
  • Considered once every forty (40) years

UNDERGROUND IRRIGATION

  • Underground irrigation line
  • Valves, manifolds, spray heads and rotators are not eligible
  • 100% of the estimated over-consumption is adjusted
  • Up to 3 consecutive billing periods for when the system was on and may have been leaking are considered for an adjustment
  • Considered once every ten (10) years

ABOVE GROUND

  • Areas such as crawl spaces 
  • Must not be caused by neglect and must not be fixture leaks
  • 25% of the over-consumption is adjusted
  • Two billing periods are considered for an adjustment
  • Considered once per property and per owner

Required Supporting Documentation

Upload one of the following: a) plumber's invoice, b) receipt of materials purchased or c) list of materials used

An attachment is required.

Upload photo(s) of repair area showing repair done

An attachment is required.

LEAK ADJUSTMENT POLICY TERMS

  • Repairs must be completed within 60 days of the discovery of the leak, or the issue date of the user rates statement which indicates excessive water consumption. This period may be extended upon written request and confirmation from the User Rates department.
  • Leak adjustment applications must be received by the City of Nanaimo within 120 days from the earlier of notification of the leak from the city to the resident (i.e. note on user rates statement) or; the resident discovering the leak.
  • If applicable, adjustments will be reflected on a future or amended statement.
  • Adjustments are subject to a $20.00 administrative fee.
  • I have read and understand the adjustment terms for the leak type I am applying for an adjustment.
I have read the terms of the Water Leak User Fee Adjustment Policy and I certify that the information provided in this application is accurate and complete.

Important Information About Privacy

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.

For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca

Last updated: June 26, 2026

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Important Information About Privacy

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.

For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca