Contact Us

Welcome to the City of Nanaimo's contact page. Various contact methods are available; please scroll through the page below to choose the method that works best for you.

Popular Inquiries

Looking for specific information about City services or departments? Please use the appropriate email or phone number below or visit the Departments page.

General Inquiries (Switchboard)
phone: (250) 754-4251

Parks, Recreation and Culture
phone: (250) 756-5200

Legislative Services
phone: (250) 755-4405

Mayor & Council
email: mayor&
phone: (250) 755-4400

User Rates (Water/Sewer/Garbage bills)
phone: (250) 755-4416

Public Works (Garbage & Recycling, Water, Roads, Sewer & Snow Removal)
phone: (250) 758-5222

Engineering Department
phone: (250) 754-4251 ext. 4230


phone: (250) 755-4422

Development Permits
phone: (250) 755-4429

Taxes and Property Information
phone: (250) 755-4415


Looking for a specific City Service contact number? See our City Services Directory.

Looking for a specific member of City Staff? See our Staff Contact Directory

General Inquiries

Can't find what you're looking for? Send us an email.


Looking for a physical address? See listings below.

City Hall
455 Wallace Street
Nanaimo, BC V9R 5J6
City Switchboard: 250-754-4251
8:30am to 4:30pm Monday to Friday

Service and Resource Centre
411 Dunsmuir Street
Nanaimo, BC V9R 0E4
8:00am to 4:30pm Monday to Friday

Public Works Department
2020 Labieux Road
Nanaimo, BC V9T 6J9
Public Works Switchboard: 250-758-5222

Parks & Recreation
Parks, Recreation & Environment Switchboard: 250-756-5200

Bowen Park Complex
500 Bowen Road
Nanaimo, BC V9R 1Z7

Beban Park Complex - Social Centre, Frank Crane Arena and Beban Pool
2300 Bowen Road
Nanaimo, BC V9T 2B7

Nanaimo Aquatic Centre
741 Third Street
Nanaimo, BC V9R 2B7

Nanaimo Ice Centre
750 Third Street
Nanaimo, BC V9R 2B7

Oliver Woods Community Centre
6000 Oliver Road
Nanaimo, BC V9T 6T6

Parks Yard
89 Prideaux Street
Nanaimo, BC V9R 2M6

Nanaimo Fire Rescue Department
580 Fitzwilliam Street
Nanaimo, BC V9R 6E2
Non Emergency Line: 250-753-7311

Last updated: October 30, 2019

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