Contact Us

Welcome to the City of Nanaimo's contact page. Various contact methods are available; please scroll through the page below to choose the method that works best for you.

Popular Inquiries

Looking for specific information about City services or departments? Please use the appropriate email or phone number below or visit the Departments page.

General Inquiries (Switchboard)
phone: (250) 754-4251

Customer Service Representative (Utility, tax, bylaw payments, dog licences)
email: collections.info@nanaimo.ca
phone: (250) 755-4415

Parks, Recreation & Culture (Arenas/pools/program registration/park related inquiry/booking space/arts or culture) 
email: parksandrecreation@nanaimo.ca
phone: (250) 756-5200

Legislative Services (Records management/protection of privacy inquiries/freedom of information requests/claims/delegation requests)
email: legislative.servicesoffice@nanaimo.ca
phone: (250) 755-4405

Mayor & Council (Council inquiries & decisions)
email: mayor.council@nanaimo.ca
phone: (250) 755-4400

User Rates (Water/sewer/garbage bills)
email: userrates.info@nanaimo.ca
phone: (250) 755-4416

Public Works (Garbage/recycling/water/roads/sewer/snow removal)
email: public.worksinfo@nanaimo.ca
phone: (250) 758-5222

Engineering (Engineering projects/infrastructure/transportation/fleet)
email: engineeringinfo@nanaimo.ca
phone: (250) 754-4251 ext. 4230

Bylaw (Report a complaint/pay or dispute a ticket)
email: bylaw.info@nanaimo.ca
phone: (250) 755-4422

Development Permits & Building (Permit inquiries, applications, plan requests, building inspections)
email: planning@nanaimo.ca or plan.requests@nanaimo.ca or building.inspections@nanaimo.ca
phone: (250) 755-4429

Taxes and Property Information (Property taxes/assessments/homeowner grants)
email: property.info@nanaimo.ca
phone: (250) 755-4415

 

Directories

Looking for a specific City Service contact number? See our City Services Directory.

Looking for a specific member of City Staff? See our Staff Contact Directory

General Inquiries

Can't find what you're looking for? Send us an email.

Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA.  Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca.
Privacy Policy

 

Addresses

Looking for a physical address? See listings below.

City Hall
455 Wallace Street
Nanaimo, BC V9R 5J6
City Switchboard: 250-754-4251
8:30am to 4:30pm Monday to Friday

Service and Resource Centre
411 Dunsmuir Street
Nanaimo, BC V9R 0E4
9:00am to 4:00pm Monday to Friday

Public Works Department
2020 Labieux Road
Nanaimo, BC V9T 6J9
Public Works Switchboard: 250-758-5222

Parks & Recreation
Parks, Recreation & Environment Switchboard: 250-756-5200

Bowen Park Complex
500 Bowen Road
Nanaimo, BC V9R 1Z7

Beban Park Complex - Social Centre, Frank Crane Arena and Beban Pool
2300 Bowen Road
Nanaimo, BC V9T 2B7

Nanaimo Aquatic Centre
741 Third Street
Nanaimo, BC V9R 2B7

Nanaimo Ice Centre
750 Third Street
Nanaimo, BC V9R 2B7

Oliver Woods Community Centre
6000 Oliver Road
Nanaimo, BC V9T 6T6

Parks Yard
89 Prideaux Street
Nanaimo, BC V9R 2M6

Nanaimo Fire Rescue Department
580 Fitzwilliam Street
Nanaimo, BC V9R 6E2
Non Emergency Line: 250-753-7311

Last updated: May 21, 2021

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.