Lawyer and Notary Inquires - User Rates Accounts

If there are concerns about a possible water leak:

• Potential adjustments should be considered in the Statement of Adjustments
• The City will not adjust charges for prior billing periods where ownership has changed, unless written direction is provided by the legal representative

➡️ See Water Leaks: What to Do and How They May Affect Your Bill

Pre-Authorized Payment Plans

The sale of a property does not automatically cancel pre-authorized payment plans.

• Cancellation requests must be submitted in writing at least ten business days prior to the next withdrawal date

For accounts on the User Rates Installment Plan (1st of the month withdrawal):

• If the due date of the most recent invoice has not passed, payment of the "Account Balance as at" per the Tax Certificate is required by the due date to receive any applicable discount
• If the due date has passed, the full balance must be paid before the next withdrawal date (1st of the month), or any discount will be lost

Account Balance and Reporting

A "Utility Transaction Report" can be obtained through Web Customer. This report provides the most-up-to-date account balance and transaction history. 

• Information provided in transaction reports or certificates reflects the account at the time it is issued and could change. It is intended for general and supporting purposes only.

Property owners should ensure their online banking information is updated when making payments to their user rates account, as the account number remains with the property.

Need Assistance?

Revenue Services can assist with:

• Daily charge estimates
• Account balance inquiries
• Billing questions related to property transactions