Water Filling Station


Water Fill Stations

The City of Nanaimo Water Fill Stations are provided as a favourable community service to aid neighbouring residents and businesses that are deficient with potable water. 

They are not considered an essential service and are available to provide support relief, at cost, of supplying treated potable water.


The City has two water filling stations located at:

  • Labieux Road, Nanaimo
  • Chartwell Road at MacMillan Road, Cedar

Bulk Water Filling Stations Map

Instructions on how to use the water filling stations are shown on the water filling station reference guide and in the Frequently Asked Questions (see links below).

Note: All of the dispensing ports are fitted with a A200 (stainless) 2 inch male grooved camlock hose connection. Please ensure that you have the correctly sized female camlock coupler (with arms) to connect your hose to the dispensing port. 

The City of Nanaimo is not responsible for the quality of water once it leaves the water filling station.

When using either Labieux Road or Chartwell Road water filling stations users are requested that they do not leave their truck or vehicle engine idling when filling up or waiting in line as local noise by-laws are in effect. Noise complaints will be investigated and reported to local by-law officials.  Failure to comply to the noise by-laws may result in time restraints being but on individual or businesses FOB card(s).

Water Filling Station Application and FOB Card Payment

Apply to get a water FOB card

A FOB card is required to access the Water Filling Stations and anyone can apply to get a card.

Fill out the appropriate commercial or residential application form.

Then pay for the application processing fee and number of FOB cards required at the appropriate commercial / residential payment form link below. Payment for the application fees and FOB card(s) can be made on line by credit card only.

      Commercial Water Filling Station Application & Payment Form

      Residential Water Filling Station Application & Payment Form

On receipt of the application and appropriate payment, the City completes the account setup and an e-mail will be sent to the applicant with information on the account access. Once the application is complete, the new FOB card(s) will then be mailed out to you.

The administration fees (application form processing and one FOB card $50 and additional FOB cards $20 each, but you must already have a Simcom Water Management System account) are charged as per Waterworks Bylaw #7004. Please note that the application fees are non-refundable.

2024 charges for water hauled are $18.79 per 1,000 imperial gallons for both commercial and residential users. The new charges came into effect on January 1, 2024.

                      WaterWorks Bylaw 7004

Typically a new application will be processed by the City within 3 to 5 business days after receipt of a completed online application form and the appropriate FOB card(s) online payment.

Loading your FOB card(s)

The FOB card(s) are tied to an accounting system and the cards can only be credited or topped up via the online web site.

To access your FOB card(s) account(s) please go to the following website (a Firefox web browser is required).

     Water Filling Station Reference Guide Jun 2021

Enter the user name and password supplied to you by the City to review your account and load or top up your FOB card. Your existing account balance is also available on the web site.

Frequently Asked Questions (FAQs)

Find out more about the water filling stations with these frequently asked questions.

      Frequently Asked Questions (30 Jul 2021)

Popular Times (Based on visits using past years cumulative data)

Contact Us

Public Works Department 250-758-5222

Last updated: January 4, 2024

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.