Water Filling Station

Water Fill Stations

The City of Nanaimo Water Fill Stations are provided as a favourable community service to aid neighbouring residents and businesses that are deficient with potable water. 

They are not considered an essential service and are available to provide support relief, at cost, of supplying treated potable water.

Locations

The City has two water filling stations located at:

• Labieux Road, Nanaimo
• Chartwell Road at MacMillan Road, Cedar

Instructions on how to use the water filling stations are shown on the reference guide.

      Water Filling Station Reference Guide

Note: All of the dispensing ports are fitted with a A200 (stainless) 2 inch male grooved camlock hose connection. Please ensure that you have the correctly sized female camlock coupler (with arms) to connect your hose to the dispensing port. 

The City of Nanaimo is not responsible for the quality of water once it leaves the water filling station.

Water Filling Station Application and SMART Card Payment

Apply to get a water SMART card

A SMART card is required to access the Water Filling Stations and anyone can apply to get a card.

Fill out the appropriate commercial or residential application form.

      Commercial Water Filling Station Application Form

      Residential Water Filling Station Application Form

Once the City completes the account setup, an e-mail will be sent to the applicant with information on the account access, administration fees and when the SMART card(s) is(are) ready for pickup.

The administration fees (application form processing and one SMART card $50 and additional SMART cards $20 each) are charged as per Waterworks Bylaw #7004.15. The fees are non-refundable and must be paid for at the time of the SMART card(s) pickup.

Charges for water hauled are $14.97 per 1,000 imperial gallons for both commercial and residential users.

      Waterworks Bylaw #7004.15 - 16 Dec 2019

Payment for the application fees and SMART card(s) can be made by cash, debit card or credit card at the City of Nanaimo Public Works office at 2020 Labieux Road during the following times: Monday to Friday between 8am and 430pm.

Loading your SMART card(s)

The SMART card(s) are tied to an accounting system and the cards can only be credited or topped up via the online web site.

To access your SMART card(s) account(s) please go to the following website (a Firefox web browser is required).

      Water Filling Station Management System

Enter the user name and password supplied to you by the City to review your account and load or top up your SMART card. Your existing account balance is also available on the web site.