Bulk Water Filling Stations

Using the Water Filling Stations

• How to Apply

  A FOB card is required to access the City of Nanaimo Water Filling Stations. Anyone may apply for a card, including residential and commercial users.

  To apply, email public.worksinfo@nanaimo.ca with the email subject line stating Water Filling Station Card Request.

  Include the following information in your email:

  • Business name (if applicable)
  • Contact name
  • Address
  • Telephone number
  • Email address

  Applications are typically processed within 3 to 5 business days of receipt. Once your account has been set up, you will receive an email confirming your account details and advising when your FOB card(s) are ready for purchase and pickup.
  FOB card(s) must be picked up in person at the Service and Resource Centre, located at 411 Dunsmuir Street, Nanaimo.

  Payment of all application and FOB card fees is due at the time of pickup and is non‑refundable.

• Loading and Managing Your FOB Card(s)

  FOB cards are linked to an online accounting system and can be credited or topped up through the web portal. To access your FOB card account, visit:

  https://water.simcom.tech/
  (Note: A Firefox web browser is required.)
  Log in using the username and password provided by the City of Nanaimo to:

  • View your account details
  • Check your current balance
  • Load or top up funds on your FOB card

  Your available balance will be displayed once you are logged in.

• Fees and Charges

  All fees are charged in accordance with: Waterworks Bylaw No. 7004

  FOB Card Fees

  • Application processing and one FOB card: $50
  • Additional or replacement (lost) FOB cards: $20 

  (A Simcom Water Management System account is required.)

  Water Usage Rates (Effective January 1, 2026)
  $20.72 per 1,000 imperial gallons, applies to both residential and commercial users

• Filling Instructions

  PORT CONNECTION REQUIREMENTS

  All dispensing ports are fitted with an A200 (Stainless Steel) – 2” Male Grooved Camlock Hose Connection

  You MUST have the correctly sized 2” Female Camlock Coupler (with arms) to connect your hose to the dispensing port.

  NO IDLING POLICY

  Do NOT leave your truck or vehicle engine idling while filling or waiting in line.

  Local noise by-laws are in effect.
  Noise complaints will be investigated and reported to local by-law officials.

  Failure to comply may result in time restrictions being placed on individual or business FOB cards.