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Accessing Property Information Online

If you are a legal, real estate, financial or land development professional, you can now access property information online using our Web Customer system. For a nominal fee, you can search, view and download various property reports.

To top-up your Web Customer account please visit the Online Services page. 

Tax Certificates

Tax certificates are conveniently available for purchase through:

myLTSA

  • Log in to your myLTSA account
  • From the main menu, select Service Providers and then Order Tax Certificates

For more information about myLTSA and how to become a customer, please visit the LTSA website. 

APIC

If you prefer to pay for the tax certificate by credit card, please go to APIC Canada's website to open an account and order your tax certificate. 

Keep in mind that tax certificates will not display property owner name and address. However, you can contact a lawyer or notary public to get this information. The City cannot provide tax certificate information over the phone.

Register a Web Customer account

  1. Complete our Information Services Agreement Form and email it to web.customer@nanaimo.ca. Once reviewed and approved, we’ll email you your online account information, usually within a week.
  2. Add funds to your account online using a major credit card or at the Service and Resource Centre with a cheque. You will be charged each time you view or download information.
  3. Search your property on the Property Information Portal Login page (was Web Customer) and launch your desired report.

You can also top up your Web Customer account.

Property information and costs

FUNCTIONCOST
Legal Description$0.25
Property Information Report$0.25
Tax Levies and Assessments$0.25
Tax Transactions$0.25
Tax Utility and Assessment Summary$0.25
Tax Certificate$8.00
Utility Transactions$0.25
Utility Readings$0.25

 

Contact Us

Web Customer Information
250-755-4415
web.customer@nanaimo.ca

Last updated: May 14, 2025

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.