Payment Options for City Accounts

👉 Learn how to set  up or update Pre-Authorized Withdrawals

In Person & Mail Payments

In Person

Payments can be made in person at the Service and Resource Centre (411 Dunsmuir Street, Nanaimo) during regular business hours (Monday - Friday; 8:00am - 4:30pm, excluding statutory holidays).

• Debit and cheque
• Cash less than $10,000.00

By Mail

Mail a cheque payable to City of Nanaimo

• Include your account number
• Mail early to avoid lost discounts or late penalties
• Postmark date is not considered payment date

Third Party & Special Payment Methods

Financial Institution

• ATM or teller services

Lawyer or Notary

• Payments related to property transactions, such as sale or re-mortgage, are typically handled by the lawyer or notary
• Final tax and user rates adjustments should be settled through the conveyancing process

Online Payments Through the City Website

Certain City fees can be paid directly through the City's online payment system.

• Business Licences
• Dog Licence Renewals
• Invoices
• Municipal Ticketing
• Parking Passes
• Tree Vouchers
• Tax Search Account Top-Ups

Online payments are processed securely and are immediately applied to eligible accounts.

👉 Visit Online Payments to pay for available City services. 

Not all City fees can be paid online and credit cards are accepted for select City services only. Property taxes and user rates cannot be paid by credit card. Please ensure you select the correct service when making a payment.

Important Notes

• Payments must be received by the due date to avoid late penalties or missed discounts
• Weekends, holidays, and bank processing times can cause delays
• Credit cards are not accepted for property tax or user rates payments
• E-transfers are not an accepted payment method

Need Help?

If you are unsure which payment option applies to your account, contact Revenue Services for assistance.