HomePage / City Services / Online Services / Online Services Support

Online Services Support Resources

Use these online pages and tutorials to answer some of the most common support concerns with our website including MyCity, ECOM, Web Customer, and eApply.

Contact Us

Property Taxes
250-755-4525 ext. 1
property.tax@nanaimo.ca
Business Licensing
250-755-4482
business.licence@nanaimo.ca
Permit Centre
250-755-4482
licencing@nanaimo.ca
User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Still having issues with MyCity? Submit a support request using the link below!

Submit MyCity Support Request

Last updated: May 14, 2025

Thank you for your assistance. One of our website team will look into the reported issue shortly. Loading animation

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.