TERMS & CONDITIONS

General

1. Written notice is required ten (10) business days prior to the withdrawal date to: a) discontinue enrollment in the plan, b) change the prepayment amount, or c) update the banking information.

2. The City may cancel a ratepayer’s participation in an installment plan after two (2) payments fail to be honoured in a twelve (12) month period.

3. Only one (1) attempt will be made to withdraw the funds from your bank account on the date outlined in your agreement.

4. The registered owner or their legal representative must notify the City to cancel the plan on a sale or transfer of the property. Credits must be adjusted between the purchaser and the vendor on the Statement of Adjustments.

5. Except under extraordinary circumstances, as approved by the Collector, prepayments are non-refundable. Refunds for credit balances will have interest calculated to the end of the previous month. Refunds are subject to an administration fee pursuant to the Fees and Charges Bylaw. Please allow 4-6 weeks for processing.

6. The person who signed this application is the authorized signatory on the bank account listed.

7. The registered owners' delivery of this authorization to the City will constitute delivery to the registered owners' bank.

Property Tax

8. Prepayment will be withdrawn on the fifteenth (15) of each month starting in July or the earliest month following this application. The May 15th and June 15th payments are included in the total taxes owing as reflected on your Tax Notice and cannot not be cancelled after April 30th.

9. Enrollment for May and June for the current tax year cannot be done after April 30th.

10. Simple interest will be paid on credits at the prescribed rate.

11. The plan automatically continues each year unless written direction to cancel the plan is provided to the City of Nanaimo at least ten (10) business days prior to the upcoming withdrawal.

12. The monthly prepayment amount is based on an estimate and is not a guarantee of the amount of property tax that will be levied. Applicants must ensure they review the Tax Notice annually and make a separate payment for any outstanding balance by the tax due date to avoid penalties.

13. It is the responsibility of the registered owner to claim the Home Owner Grant (if eligible) before the tax due date each year to avoid penalties.

User Rates

14. To receive the 5% discount, you need to pay the discounted amount by the discount date.

15. The account holder is responsible for reviewing their invoice for any water consumption concerns (i.e. potential leak) and to contact the User Rates department at least ten (10) business days prior to the withdrawal date to process any adjustment and/or stop the payment from being withdrawn.

Last updated: March 17, 2025


Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.


Thank you for your assistance. One of our website team will look into the reported issue shortly. Loading animation

Help us improve our website

Don't include private or financial information in this form.

IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

Freedom of Information and Protection of Privacy Act (FOIPPA)

  • Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
  • Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.
For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca