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Report a Problem or Concern

This page is provided for the purpose of reporting a problem or concern with the City’s transportation infrastructure.

Examples Include:

  • Pot hole in a road
  • Cracked sidewalk
  • Traffic safety concerns
  • Sidewalk requests
  • Road marking paint concern

Please Note: The City does not process reports related to Provincial Highways. The following roads are Provincial Highways:

  • Parkway Highway 19
  • Island Highway 19A
  • Brechin Road
  • Stewart Road
  • Highway 1

For information or concerns on these routes, contact:

Ministry of Transportation and Infrastructure - Province of British Columbia

For RDN Transit Service, contact:

Nanaimo Regional Transit System | RDN

Contact Us Online

For the purposes of routing your comment or concern to the correct staff, please use the contact form and select the correct category from the list below:

Please provide the 5 W's (who, what, where, when and how) of the problem or concern.

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Please provide any accompanying photos for this problem or concern. This will help us better address the issue in an expeditious manner.

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Please include your contact information so we can reply to you. This will also allow us to send you a copy of your submission.

Please include an address of the problem or concern, if applicable.

Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA.  Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca.
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Last updated: October 26, 2020

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Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA.  Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca.
Privacy Policy