City Services Directory

If you are looking for individual contacts, see the Staff Contact Directory.

Service Contact
Access Permits (Commercial)
Parks and Recreation Department
Phone: 250-756-5200
Access Permits (Residential)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Accounts Payable
Accounts Payable
Phone: 250-755-4417
Fax: 250-755-4437
Activity Centre, Rental of Bowen, Departure Bay, Kin Hut, Harewood or Chase River
Facility Rentals (Bowen Park)
Phone: 250-755-7517
Fax: 250-753-7277
Agendas (Copies of)
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Animal Control
Animal Control
Phone: 250-616-0233
Arenas
Arenas
Phone: 250-756-5200
Fax: 250-758-8761
Backyard Burning Inquiries
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Barking Dogs
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Beban Park Facility Rentals
Facility Rentals (Beban Park)
Phone: 250-756-5202
Fax: 250-758-8761
Beban Park Maintenance
Beban Park Maintenance
Phone: 250-756-5200
Fax: 250-756-5228
Beban Park Recreation Centre
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Birthday & Anniversary Greetings from the Mayor
Mayor’s Office
Phone: 250-755-4400
Blasting Complaints (Noise from Blasting)
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Blasting Complaints (Unsafe Blasting)
WorkSafeBC
4980 Wills Road
Phone: 1-888-621-7233
Block Parties
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Boats, Dangerous Operation of
Police - RCMP (Non-Emergency)
Phone: 250-754-2345
Fax: 250-755-3181
Boulevards & Ditches (Untidy City)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Bowen Complex Facility Rental
Facility Rentals (Bowen Park)
Phone: 250-755-7517
Fax: 250-753-7277
Bowen Park Complex
Bowen Park
Phone: 250-756-5200
Fax: 250-753-7277
Brechin Boat Ramp (Commercial Permits)
Parks (Bowen Park)
Phone: 250-755-7517
Brechin Boat Ramp (Parking Passes)
Finance (Service and Resource Centre)
Phone: 250-755-4415
Fax: 250-755-4440
Budgets & Financial Planning
Budgets and Financial Planning
Phone: 250-755-4414
Fax: 250-755-4481
Building Permits
Community Development (Building Permits)
Phone: 250-755-4429
Fax: 250-755-4452
Burning Permits
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Bus Service Inquiries
Regional Transit Authority
6300 Hammond Bay Road
Phone: 250-390-4531
Business Licences
Business Licences
Phone: 250-755-4482
Fax: 250-755-4512
Busker Permits
Business Licences
Phone: 250-755-4482
Fax: 250-755-4512
Bylaw Enforcement
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Bylaw Tickets
Bylaw Tickets
Phone: 250-755-4454
Bylaws, Copies of
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Cemetery, Inquiries
Cemetery
Phone: 250-755-4501
Fax: 250-755-4440
Cemetery, Maintenance
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
City Colours, Coat of Arms, etc.
Mayor’s Office
Phone: 250-755-4400
City Hall
Switchboard
Phone: 250-754-4251
City Planning
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
City Streets, Work in (For Developments - Subdivisions & Building)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
City Streets, Work in (Others - Non Related Work in City Streets)
Construction
Phone: 250-756-5321
Fax: 250-756-5336
City Streets, Work in (Permits) (Traffic Control Course Related)
Engineering
Phone: 250-755-4409
Fax: 250-755-4403
City Works Yard
City Yard
Phone: 250-758-5222
Fax: 250-756-5326
Claims (Legal, Injuries)
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Commercial Vehicle Decals
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Committee Meetings, Information Regarding
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Contaminated Sites (Phases 1 & 2 Assessment)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Corporate Services
Office of the Chief Administrative Officer
Phone: 250-755-4401
Fax: 250-755-4436
Council Meetings, Information
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Culture & Heritage
Culture & Heritage
Phone: 250-755-4483
Delegations (request to be on Council Agenda)
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Development Applications
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Development Cost Charges
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Development Services Department
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Disability Placard
Nanaimo and Region Disability Resource Centre
#2 - 4166 Departure Bay Road
Phone: 250-758-5547
Fax: 250-758-5504
Ditches & Boulevards (untidy City)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Dog, Licences
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Dogs, Complaints of Barking
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Drainage (Storm Water & Drainage Problems)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
E-Government and Communications
E-Government/Communications
Phone: 250-755-4499
Fax: 250-755-4478
Electoral Inquiries (Municipal)
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Emergencies (Ambulance, Fire & Police)
Emergency (Ambulance, Fire, Police)
Phone: 911
Emergency Call Alert System
Emergency Alert Line
Phone: 250-758-1311
Emergency Program, Nanaimo
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Employment Opportunities
Human Resources
Phone: 250-755-4406
Fax: 250-755-4449
Engineering Design Inquiries
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Engineering Standards & Specifications
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Environment/Environmentally Sensitive Areas
Environment/Environmentally Sensitive Areas
Phone: 250-755-7582
Fax: 250-753-7277
Environmental Policy (Site Specific)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Facility Rentals
Facility Rentals (Bowen Park)
Phone: 250-755-7517
Fax: 250-753-7277
Fill Permits (Less than 500 Cubic Yards)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Fill Permits (More than 500 Cubic Yards)
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Finance Department
Finance (General)
Phone: 250-755-4251
Fax: 250-755-4440
Fire Department (Administration)
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Fire Department (Emergencies)
Emergency (Ambulance, Fire, Police)
Phone: 911
Fire Department (Non-Emergencies)
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Fireworks Permits
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Freedom of Information and Protection of Privacy
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Fuel Tanks, Underground
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Garbage Collection & Schedules
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Garbage Dump (Cedar Landfill)
Regional District Landfill
1105 Cedar Road
Phone: 250-722-2044
Garbage Schedules
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Garbage, Water & Sewer Rates (bills)
User Rates
Phone: 250-755-4416
Fax: 250-755-4440
General Inquiries
City Hall Switchboard
Phone: 250-754-4251
Hall Rentals
Facility Rentals (Bowen Park)
Phone: 250-755-7517
Fax: 250-753-7277
Health & Safety
Human Resources
Phone: 250-755-4406
Fax: 250-755-4449
Heritage Inquiries
Culture & Heritage
Phone: 250-755-4483
Human Resources Department
Human Resources
Phone: 250-755-4406
Fax: 250-755-4449
Information Technology (City Computer System)
Information Systems
Phone: 250-755-4477
Fax: 250-755-4478
Labour Relations
Human Resources
Phone: 250-755-4406
Fax: 250-755-4449
Land Division
Real Estate Section
Phone: 250-755-4476
Fax: 250-755-4421
Land, Inquiries (Regarding Purchase, Sale or Lease of City Property)
Real Estate Section
Phone: 250-755-4476
Fax: 250-755-4421
Legal Claims
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Licences, Business
Business Licences
Phone: 250-755-4482
Fax: 250-755-4512
Licences, Dog
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Licences, Special Occasion Liquor
Planning & Design
Phone: 250-755-4429
Fax: 250-755-4439
Local Improvements for Storm Sewer, Curbs, Sidewalks, Street Lights, Road & Lane Paving
Construction
Phone: 250-756-5321
Fax: 250-756-5336
Mayor’s Office
Mayor’s Office
Phone: 250-755-4400
Minutes (Copies of)
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
Municipal Electoral Inquiries
Legislative Services Department
Phone: 250-755-4405
Fax: 250-755-4435
MyCity Inquiries (electronic invoices)
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Nanaimo Aquatic Centre
Nanaimo Aquatic Centre
Phone: 250-756-5200
Fax: 250-755-7575
Nanaimo Emergency Program
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Nanaimo Seniors Visiting Program
Mid Island Abilities and Independent Living Society
3999 Victoria Avenue
Phone: 250-756-9455
Nanaimo Water Supply
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Neighbourhood Planning
Planning & Design
Phone: 250-755-4429
Fax: 250-755-4439
Noise Complaints (After 4:30 PM)
Police - RCMP (Non-Emergency)
Phone: 250-754-2345
Fax: 250-755-3181
Noise Complaints (Everyday 8 AM to 4:30 PM)
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Office of the Chief Administrative Officer
Office of the Chief Administrative Officer
Phone: 250-755-4401
Fax: 250-755-4436
Official Community Plan (Amendments)
Planning & Design
Phone: 250-755-4429
Fax: 250-755-4439
Official Community Plan (Interpretation of Policy)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Oversize & Overweight Vehicle Permits
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Parade & Special Events Permits
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Park Concessions
Parks Maintenance Yard
Phone: 250-755-7515
Fax: 250-753-7383
Parking Permits (for People with Disabilities)
Nanaimo and Region Disability Resource Centre
#2 - 4166 Departure Bay Road
Phone: 250-758-5547
Fax: 250-758-5504
Parking Permits (Parkades)
Bylaw Services
Phone: 250-755-4468
Parking Tickets
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Parks & Reserves
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Parks, Maintenance & Construction
Parks Maintenance Yard
Phone: 250-755-7515
Fax: 250-753-7383
Plans (Engineering Services)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Plans (Legal Lot Plans)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Plans (Official Community)
Planning & Design
Phone: 250-755-4429
Fax: 250-755-4439
Plans (Utility Services)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Police - RCMP (Emergency)
Emergency (Ambulance, Fire, Police)
Phone: 911
Police - RCMP (Non-Emergency)
Police - RCMP (Non-Emergency)
Phone: 250-754-2345
Fax: 250-753-0946
Police - RCMP (Records Checks - Personal and Criminal)
Police - RCMP (Non-Emergency)
Phone: 250-754-2345
Fax: 250-753-0946
Pool Inquiries
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Pools (Schedule Information)
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Property Taxes
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Public Works Yard
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Purchasing Department
Purchasing
Phone: 250-756-5319
Fax: 250-756-5327
Real Estate Section
Real Estate Section
Phone: 250-755-4476
Fax: 250-755-4421
Recreation Services (Beban Park)
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Recreation Services (Bowen Park)
Bowen Park
Phone: 250-756-5200
Fax: 250-753-7277
Recycling (Curbside Collection)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Recycling Bags
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Rezoning Applications & Permits
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Road Maintenance
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Safety Hazards (Signs Down, Potholes)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Seniors’ Activities & Community Services
Bowen Park Seniors' Office
Phone: 250-755-7501
Fax: 250-753-7277
Service and Resource Centre
Switchboard
Phone: 250-754-4251
Sewer, Water & Garbage Rates (bills)
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Sewerage (Emergency Flooding)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Sewerage (House Connect and Plan Information)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Sign Bylaw (Commercial, Enforcement of Violations)
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
Signs (Commercial, Permits to Erect)
Building Inspections
Phone: 250-755-4429
Fax: 250-755-4439
Signs (Street & Traffic Repair)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Snow Removal
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Soil Fill & Removal Permits (Less than 500 Cubic Yards)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Soil Fill & Removal Permits (More than 500 Cubic Yds)
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Special Occasion Liquor Licences
Planning & Design
Phone: 250-755-4429
Fax: 250-755-4439
Sprinkling (Water Restrictions)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Stores
Stores
Phone: 250-756-5309
Fax: 250-756-5327
Street Entertainment Permits (Buskers)
Business Licences
Phone: 250-755-4482
Fax: 250-755-4512
Street Lights, Repair of (Metal or Wooden Poles)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Subdividing (of Land)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Subdivision Approving Officer
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Support for Persons With Disabilities
Mid Island Abilities and Independent Living Society
3999 Victoria Avenue
Phone: 250-756-9455
Support for Seniors
Mid Island Abilities and Independent Living Society
3999 Victoria Avenue
Phone: 250-756-9455
Survey Monument Information
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Surveying Inquiries
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Swimming Pool, Beban Park
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Swimming Pool, Nanaimo Aquatic Centre
Nanaimo Aquatic Centre
Phone: 250-756-5200
Fax: 250-755-7575
Taxes, Property
Finance (General)
Phone: 250-755-4415
Fax: 250-755-4440
Traffic Concerns
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Traffic Signals on Provincial Highway
(Ministry of Transportation and Infrastructure
Phone: 250-751-3246
Fax: 250-751-3289
Traffic Signs/Signals (Not Working or Down)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Trailways
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Training, Employee
Human Resources
Phone: 250-755-4406
Fax: 250-755-4449
Tree Donations
Parks Maintenance Yard
Phone: 250-755-7515
Fax: 250-753-7383
Tree Removal Permits & Major Pruning
Patrick MacIntosh, Urban Forestry Coordinator
Phone: 250-755-4429, ext 4357
Underground Fuel Tanks
Fire Department (Non-Emergency)
Phone: 250-753-7311
Fax: 250-753-5480
Unsightly Properties
Bylaw Services
Phone: 250-755-4422
Fax: 250-755-4432
User Rates Billing (Water, Sewer, Garbage)
User Rates
Phone: 250-755-4416
Fax: 250-755-4440
Utilities (User Rates) (bills)
User Rates
Phone: 250-755-4416
Fax: 250-755-4440
Volunteers in Parks Program
Beban Park
Phone: 250-756-5200
Fax: 250-758-8761
Water (Broken Mains or Services)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Water Quality
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Water Resources
Public Works
Phone: 250-756-5302
Fax: 250-756-5326
Water Restrictions (Sprinkling)
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Water Service (Application for New Connections)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Watercourse (Creeks, Rivers, Wetlands, Ponds, Lakes/Leave Strips)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Work in City Streets Permits (Developers)
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Work in City Streets Permits (Other)
Engineering
Phone: 250-754-4251 Ext. 4230
Fax: 250-755-4403
Works Yard
Public Works
Phone: 250-758-5222
Fax: 250-756-5326
Zoning Bylaw
Community Development (General)
Phone: 250-755-4429
Fax: 250-755-4439
Other Agencies Contact
Mid Island Abilities and Independent Living Society
3999 Victoria Avenue
Phone: 250-756-9455
Nanaimo Animal Shelter
1260 Nanaimo Lakes Road
Phone: 250-616-0233
Nanaimo Community Archives
150 Commercial Street
Phone: 250-753-4462
Nanaimo Disability Resource Centre
#2 - 4166 Departure Bay Road
Phone: 250-758-5547
Fax: 250-758-5504
Nanaimo District Museum
100 Museum Way
Phone: 250-753-1821
Regional District Landfill
1105 Cedar Road
Phone: 250-722-2044
Regional Transit Authority
6300 Hammond Bay Road
Phone: 250-390-4531
WorkSafeBC
4980 Wills Road
Phone: 1-888-621-7233

Last updated: October 3, 2019

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