City Services Directory

If you are looking for individual contacts, see the Staff Contact Directory.

Service	Contact
Access Permits (Commercial) Parks and Recreation Department	Phone: 250-756-5200
Access Permits (Residential) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Accounts Payable Accounts Payable	Phone: 250-755-4417 Fax: 250-755-4437
Activity Centre, Rental of Bowen, Departure Bay, Kin Hut, Harewood or Chase River Facility Rentals (Bowen Park)	Phone: 250-755-7517 Fax: 250-753-7277
Agendas (Copies of) Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Animal Control Animal Control	Phone: 250-616-0233
Arenas Arenas	Phone: 250-756-5200 Fax: 250-758-8761
Backyard Burning Inquiries Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Barking Dogs Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Beban Park Facility Rentals Facility Rentals (Beban Park)	Phone: 250-756-5200 Fax: 250-758-8761
Beban Park Maintenance Beban Park Maintenance	Phone: 250-756-5200 Fax: 250-756-5228
Beban Park Recreation Centre Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Birthday & Anniversary Greetings from the Mayor Mayor’s Office	Phone: 250-755-4400
Blasting Complaints (Noise from Blasting) Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Blasting Complaints (Unsafe Blasting) WorkSafeBC 4980 Wills Road	Phone: 1-888-621-7233
Block Parties Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Boats, Dangerous Operation of Police - RCMP (Non-Emergency)	Phone: 250-754-2345 Fax: 250-755-3181
Boulevards & Ditches (Untidy City) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Bowen Complex Facility Rental Facility Rentals (Bowen Park)	Phone: 250-756-5200 Fax: 250-753-7277
Bowen Park Complex Bowen Park	Phone: 250-756-5200 Fax: 250-753-7277
Brechin Boat Ramp (Commercial Permits) Parks (Bowen Park)	Phone: 250-755-7517
Brechin Boat Ramp (Parking Passes) Finance (Service and Resource Centre)	Phone: 250-755-4415 Fax: 250-755-4440
Budgets & Financial Planning Budgets and Financial Planning	Phone: 250-755-4414 Fax: 250-755-4481
Building Permits Development Approvals (Building Permits)	Phone: 250-755-4429 Fax: 250-755-4452
Burning Permits Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Bus Service Inquiries Regional Transit Authority 6300 Hammond Bay Road	Phone: 250-390-4531
Business Licences Business Licences	Phone: 250-755-4482
Busker Permits Business Licences	Phone: 250-755-4482
Bylaw Enforcement Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Bylaw Tickets Bylaw Tickets	Phone: 250-755-4454
Bylaws, Copies of Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Cemetery, Inquiries Cemetery	Phone: 250-755-4525 ext. 3
Cemetery, Maintenance Public Works	Phone: 250-758-5222 Fax: 250-756-5326
City Colours, Coat of Arms, etc. Mayor’s Office	Phone: 250-755-4400
City Hall Switchboard	Phone: 250-754-4251
City Planning Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
City Streets, Work in (For Developments - Subdivisions & Building) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
City Streets, Work in (Others - Non Related Work in City Streets) Construction	Phone: 250-756-5321 Fax: 250-756-5336
City Streets, Work in (Permits) (Traffic Control Course Related) Engineering	Phone: 250-755-4409 Fax: 250-755-4403
City Works Yard City Yard	Phone: 250-758-5222 Fax: 250-756-5326
Claims (Legal, Injuries) Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Commercial Vehicle Decals Finance (General)	Phone: 250-755-4415 Fax: 250-755-4440
Committee Meetings, Information Regarding Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Contaminated Sites (Phases 1 & 2 Assessment) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Corporate Services Office of the Chief Administrative Officer	Phone: 250-755-4401 Fax: 250-755-4436
Council Meetings, Information Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Culture & Events Culture & Events	Phone: 250-755-4483
Delegations (request to be on Council Agenda) Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Development Applications Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Development Cost Charges Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Development Services Department Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Disability Placard Nanaimo and Region Disability Resource Centre #2 - 4166 Departure Bay Road	Phone: 250-758-5547 Fax: 250-758-5504
Ditches & Boulevards (untidy City) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Dog, Licences Finance (General)	Phone: 250-755-4525 ext. 5
Dogs, Complaints of Barking Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Drainage (Storm Water & Drainage Problems) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
E-Government and Communications E-Government/Communications	Phone: 250-755-4499 Fax: 250-755-4478
Electoral Inquiries (Municipal) Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Emergencies (Ambulance, Fire & Police) Emergency (Ambulance, Fire, Police)	Phone: 911
Emergency Call Alert System Emergency Alert Line	Phone: 250-758-1311
Emergency Program, Nanaimo Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Employment Opportunities Human Resources	Phone: 250-755-4406 Fax: 250-755-4449
Engineering Design Inquiries Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Engineering Standards & Specifications Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Environment/Environmentally Sensitive Areas Environment/Environmentally Sensitive Areas	Phone: 250-755-7582 Fax: 250-753-7277
Environmental Policy (Site Specific) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Facility Rentals Facility Rentals (Bowen Park)	Phone: 250-756-5200 Fax: 250-753-7277
Fill Permits (Less than 500 Cubic Yards) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Fill Permits (More than 500 Cubic Yards) Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Finance Department Finance (General)	Phone: 250-754-4251 Fax: 250-755-4440
Fire Department (Administration) Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Fire Department (Emergencies) Emergency (Ambulance, Fire, Police)	Phone: 911
Fire Department (Non-Emergencies) Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Fireworks Permits Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Freedom of Information and Protection of Privacy Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Fuel Tanks, Underground Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Garbage Collection & Schedules Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Garbage Dump (Cedar Landfill) Regional District Landfill 1105 Cedar Road	Phone: 250-722-2044
Garbage Schedules Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Garbage, Water & Sewer Rates (bills) User Rates	Phone: 250-755-4525 ext. 2
General Inquiries City Hall Switchboard	Phone: 250-754-4251
Hall Rentals Facility Rentals (Bowen Park)	Phone: 250-755-7517 Fax: 250-753-7277
Health & Safety Human Resources	Phone: 250-755-4406 Fax: 250-755-4449
Heritage Inquiries Community Planning	Phone: 250-755-4464
Human Resources Department Human Resources	Phone: 250-755-4406 Fax: 250-755-4449
Information Technology (City Computer System) Information Systems	Phone: 250-755-4477 Fax: 250-755-4478
Labour Relations Human Resources	Phone: 250-755-4406 Fax: 250-755-4449
Land Division Real Estate Section	Phone: 250-755-4476 Fax: 250-755-4421
Land, Inquiries (Regarding Purchase, Sale or Lease of City Property) Real Estate Section	Phone: 250-755-4476 Fax: 250-755-4421
Legal Claims Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Licences, Business Business Licences	Phone: 250-755-4482
Licences, Dog Finance (General)	Phone: 250-755-4525 ext. 5
Licences, Special Occasion Liquor Planning & Design	Phone: 250-755-4429 Fax: 250-755-4439
Local Improvements for Storm Sewer, Curbs, Sidewalks, Street Lights, Road & Lane Paving Construction	Phone: 250-756-5321 Fax: 250-756-5336
Mayor’s Office Mayor’s Office	Phone: 250-755-4400
Minutes (Copies of) Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
Municipal Electoral Inquiries Legislative Services Department	Phone: 250-755-4405 Fax: 250-755-4435
MyCity Inquiries (electronic invoices) Finance (General)	Phone: 250-755-4415 Fax: 250-755-4440
Nanaimo Aquatic Centre Nanaimo Aquatic Centre	Phone: 250-756-5200 Fax: 250-755-7575
Nanaimo Emergency Program Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Nanaimo Seniors Visiting Program Mid Island Abilities and Independent Living Society 3999 Victoria Avenue	Phone: 250-756-9455
Nanaimo Water Supply Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Neighbourhood Planning Planning & Design	Phone: 250-755-4429 Fax: 250-755-4439
Noise Complaints (After 4:30 PM) Police - RCMP (Non-Emergency)	Phone: 250-754-2345 Fax: 250-755-3181
Noise Complaints (Everyday 8 AM to 4:30 PM) Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Office of the Chief Administrative Officer Office of the Chief Administrative Officer	Phone: 250-755-4401 Fax: 250-755-4436
Official Community Plan (Amendments) Planning & Design	Phone: 250-755-4429 Fax: 250-755-4439
Official Community Plan (Interpretation of Policy) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Oversize & Overweight Vehicle Permits Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Parade & Special Events Permits Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Park Concessions Parks Maintenance Yard	Phone: 250-755-7515 Fax: 250-753-7383
Parking Permits (for People with Disabilities) Nanaimo and Region Disability Resource Centre #2 - 4166 Departure Bay Road	Phone: 250-758-5547 Fax: 250-758-5504
Parking Permits (Parkades) Bylaw Services	Phone: 250-755-4468
Parking Tickets Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Parks & Reserves Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Parks, Maintenance & Construction Parks Maintenance Yard	Phone: 250-755-7515 Fax: 250-753-7383
Plans (Engineering Services) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Plans (Legal Lot Plans) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Plans (Official Community) Planning & Design	Phone: 250-755-4429 Fax: 250-755-4439
Plans (Utility Services) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Police - RCMP (Emergency) Emergency (Ambulance, Fire, Police)	Phone: 911
Police - RCMP (Non-Emergency) Police - RCMP (Non-Emergency)	Phone: 250-754-2345 Fax: 250-753-0946
Police - RCMP (Records Checks - Personal and Criminal) Police - RCMP (Non-Emergency)	Phone: 250-754-2345 Fax: 250-753-0946
Pool Inquiries Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Pools (Schedule Information) Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Property Taxes Finance (General)	Phone: 250-755-4525 ext. 1
Public Works Yard Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Purchasing Department Purchasing	Phone: 250-756-5319 Fax: 250-756-5327
Real Estate Section Real Estate Section	Phone: 250-755-4476 Fax: 250-755-4421
Recreation Services (Beban Park) Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Recreation Services (Bowen Park) Bowen Park	Phone: 250-756-5200 Fax: 250-753-7277
Recycling (Curbside Collection) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Recycling Bags Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Rezoning Applications & Permits Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Road Maintenance Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Safety Hazards (Signs Down, Potholes) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Seniors’ Activities & Community Services Bowen Park Seniors' Office	Phone: 250-755-7501 Fax: 250-753-7277
Service and Resource Centre Switchboard 411 Dunsmuir Street	Phone: 250-754-4251
Sewer, Water & Garbage Rates (bills) Finance (General)	Phone: 250-755-4525 ext. 2
Sewerage (Emergency Flooding) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Sewerage (House Connect and Plan Information) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Sign Bylaw (Commercial, Enforcement of Violations) Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
Signs (Commercial, Permits to Erect) Building Inspections	Phone: 250-755-4429 Fax: 250-755-4439
Signs (Street & Traffic Repair) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Snow Removal Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Soil Fill & Removal Permits (Less than 500 Cubic Yards) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Soil Fill & Removal Permits (More than 500 Cubic Yds) Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Special Occasion Liquor Licences Planning & Design	Phone: 250-755-4429 Fax: 250-755-4439
Sprinkling (Water Restrictions) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Stores Stores	Phone: 250-756-5309 Fax: 250-756-5327
Street Entertainment Permits (Buskers) Business Licences	Phone: 250-755-4482
Street Lights, Repair of (Metal or Wooden Poles) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Subdividing (of Land) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Subdivision Approving Officer Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Support for Persons With Disabilities Mid Island Abilities and Independent Living Society 3999 Victoria Avenue	Phone: 250-756-9455
Support for Seniors Mid Island Abilities and Independent Living Society 3999 Victoria Avenue	Phone: 250-756-9455
Survey Monument Information Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Surveying Inquiries Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Swimming Pool, Beban Park Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Swimming Pool, Nanaimo Aquatic Centre Nanaimo Aquatic Centre	Phone: 250-756-5200 Fax: 250-755-7575
Taxes, Property Finance (General)	Phone: 250-755-4525 ext. 1
Traffic Concerns Transportation	Phone: 250-755-4460 Ext. 4385 Fax: 250-755-4403
Traffic Signals on Provincial Highway (Ministry of Transportation and Infrastructure	Phone: 250-751-3246 Fax: 250-751-3289
Traffic Signs/Signals (Not Working or Down) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Trailways Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Training, Employee Human Resources	Phone: 250-755-4406 Fax: 250-755-4449
Transportation Transportation Department	Phone: 250-755-4460 Ext:4385
Tree Donations Parks Maintenance Yard	Phone: 250-755-7515 Fax: 250-753-7383
Tree Removal Permits & Major Pruning Patrick MacIntosh, Urban Forestry Coordinator	Phone: 250-755-4429, ext 4357
Underground Fuel Tanks Fire Department (Non-Emergency)	Phone: 250-753-7311 Fax: 250-753-5480
Unsightly Properties Bylaw Services	Phone: 250-755-4422 Fax: 250-755-4432
User Rates Billing (Water, Sewer, Garbage) User Rates	Phone: 250-755-4525 ext. 2
Utilities (User Rates) (bills) User Rates	Phone: 250-755-4525 ext. 2
Volunteers in Parks Program Beban Park	Phone: 250-756-5200 Fax: 250-758-8761
Water (Broken Mains or Services) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Water Quality Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Water Resources Public Works	Phone: 250-756-5302 Fax: 250-756-5326
Water Restrictions (Sprinkling) Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Water Service (Application for New Connections) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Watercourse (Creeks, Rivers, Wetlands, Ponds, Lakes/Leave Strips) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Work in City Streets Permits (Developers) Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439
Work in City Streets Permits (Other) Engineering	Phone: 250-754-4251 Ext. 4230 Fax: 250-755-4403
Works Yard Public Works	Phone: 250-758-5222 Fax: 250-756-5326
Zoning Bylaw Community Development (General)	Phone: 250-755-4429 Fax: 250-755-4439

Other Agencies	Contact
Mid Island Abilities and Independent Living Society 3999 Victoria Avenue	Phone: 250-756-9455
Nanaimo Animal Shelter 1260 Nanaimo Lakes Road	Phone: 250-616-0233
Nanaimo Community Archives 150 Commercial Street	Phone: 250-753-4462
Nanaimo Disability Resource Centre #2 - 4166 Departure Bay Road	Phone: 250-758-5547 Fax: 250-758-5504
Nanaimo District Museum 100 Museum Way	Phone: 250-753-1821
Regional District Landfill 1105 Cedar Road	Phone: 250-722-2044
Regional Transit Authority 6300 Hammond Bay Road	Phone: 250-390-4531
WorkSafeBC 4980 Wills Road	Phone: 1-888-621-7233

Last updated: June 20, 2024

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