HomePage / City Services / Emergency Services / Fire & Rescue

Fire & Rescue

Working smoke alarms save lives . . . test yours monthly.

Update - June 30, 2021

We've implemented a new phone system for the non-emergency Fire Department line (250-753-7311). It is very important to listen to the entire message to know which number to press to receive the help you need.

  • General Inquiries and Fire Administration - press 1 
  • Fire Dispatch - press 2 - this is for non-emergency calls such as burning complaints, fire alarm testing, public assistance calls and smoke alarm issues
  • Fire Loss Prevention - press 3 - this is for inquiries on burning regulations, inspections, business licences and building finals
  • VIERA (Vancouver Island Emergency Response Academy) - press 4 - fire training questions
  • Media requests - press 5 - for calls from media personnel

Last updated: September 20, 2021

Is there anything wrong with this page?

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.