Fire & Rescue

Working smoke alarms save lives . . . test yours monthly.

Update - June 30, 2021

We've implemented a new phone system for the non-emergency Fire Department line (250-753-7311). It is very important to listen to the entire message to know which number to press to receive the help you need.

  • General Inquiries and Fire Administration - press 1
  • Fire Dispatch - press 2 - this is for non-emergency calls such as burning complaints, fire alarm testing, public assistance calls and smoke alarm issues
  • Fire Loss Prevention - press 3 - this is for inquiries on burning regulations, inspections, business licences and building finals
  • VIERA (Vancouver Island Emergency Response Academy) - press 4 - fire training questions
  • Media requests - press 5 - for calls from media personnel

Last updated: January 26, 2023

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