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Paid Volunteer Opportunity

Emergency Support Services (ESS) - Coordinator

ESS provides temporary services including food, clothing, and shelter to preserve the emotional and physical well-being of individuals and families displaced by an emergency. Displaced people may be residents of the local community or request may be made to host evacuees from an outside community. Services may be provided on site, for a small-scale event, or a designated facility referred to as a Reception Centre for larger responses. 

ESS generally assists for the initial 72 hours following a disaster or evacuation, but the provincial government may authorize assistance beyond the standard 72 hours in extreme cases. 

The ESS team is overseen by the ESS Coordinator and is comprised of volunteers that bring to the program a variety of skills, interests, and knowledge of the communities they service and a genuine desire to help those in need. 

The goal of ESS is to help people begin to re-establish themselves as quickly as possible after an emergency or disaster. The three key functions of ESS are: 

  • Help people meet their immediate basic needs during and immediately after a disaster.
  • Reunite families separated by disaster. 
  • Provide clients with accurate and up-to-date information.

Core Function of the ESS Coordinator

The Emergency Social Services Coordinator (ESSC) is responsible for leading the planning, development, implementation, and management of the ESS program and volunteers to enable the program to respond quickly and effectively in providing essential services to evacuees affected by an emergency or disaster. 

The job involves:

  • Monitoring the on-call pager 24/7 to be the point of contact for emergency evacuations
  • Overseeing the ESS volunteer team, including recruitment, training, retention, and recognition
  • Developing and maintaining, in cooperation with the Emergency Program Manager (EPM), the ESS program.
  • Supervising the work of various ESS volunteers
  • Coordinating the delivery of ESS during a response

The ESSC reports directly to the City’s Emergency Program Manager and works with the provincial government representatives and various organizations and programs to ensure the maintenance of an effective and efficient ESS program. 

The ESS Coordinator position is a volunteer position which is compensated with an annual stipend of $20,000 paid out in monthly installments.

How to Apply

At the City of Nanaimo, we are committed to recruiting a diverse workforce that represents the community we serve, establishing an inclusive, equitable, and accessible environment for all.

Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  If you require accommodation during the recruitment process, please email us at and we will work with you on arranging an accommodation where possible that is suitable for your abilities.

To apply for this position, please submit a simple resume and cover letter to     

Position will remain open until filled.

We thank all applicants for their interest and advise that only those to be interviewed will be contacted. 

Last updated: March 25, 2024

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