PAYING YOUR TAXES

Property Taxes and Home Owner Grant applications are due July 3, 2018.

Home Owner Grants

If eligible, complete your Home Owner Grant online. All you need is your folio number and access code from your Property Tax Notice. Alternatively, complete the Home Owner Grant form located on the bottom of your Property Tax Notice and mail, drop off, or submit the form in person at City Hall.

Pay Online

On your financial institution’s website search for “Nanaimo” and select the “Taxes” payee option. Use the 9-digit folio number on the front of this Property Tax Notice as the account number.  Some institutions require the decimal point after the 6th digit and some do not, you may have to try both. Ensure your payment will be processed by the due date.

Telephone Banking

Contact your financial institution for instructions. Ensure your payment will be processed by the due date.

In Person at Your Canadian Financial Institution

Ensure payment is processed by the due date. Financial institutions no longer accept Home Owner Grant Applications. If eligible, submit your Home Owner Grant Application to the Service and Resource Centre or apply online by the due date.

Mail

Please write your folio number on the front of your cheque (your cancelled cheque is your receipt). Address mail to 455 Wallace Street, Nanaimo BC, V9R 5J6. Cheques can be post-dated to the Property Tax due date.

Payments and Home Owner Grant applications mailed to the City of Nanaimo must be received by the Property Tax due date. The postmark is not accepted as the date of payment. Mail lost or delayed by the Post Office will be subject to penalty.

Drop Off Payment

Avoid line-ups, drop your payment and Home Owner Grant application, if eligible, accompanied by the remittance portion of your Property Tax Notice in the secure mail slot located outside at the main entrance of the Service and Resource Centre, 411 Dunsmuir Street, Nanaimo. This slot is accessible 24 hours a day. 

Pay in Person 

Pay with cash, cheque, or debit card (CREDIT CARDS ARE NOT ACCEPTED) during regular office hours of Monday to Friday from 8:00 a.m. to 4:30 p.m (excluding statutory holidays).  Please complete your cheque and Home Owner Grant application, if applicable, before approaching the Finance Department counter. Please be prepared to wait in line if paying in person.

Mortgage Company 

Remember to apply for your Home Owner Grant, if eligible, even if your taxes are paid through your mortgage company.

Cash, Cheques & Bank Drafts

Please make Cheques and Bank Drafts payable to The City of Nanaimo. Either may be postdated to the Property Tax due date. Incomplete items will not be processed. An administration fee will be charged for returned or dishonoured payments.

Debit Cards

Confirm with your financial institution that your daily transaction limit and balance are sufficient before you make your payment. Credit cards are not accepted for Property Tax payments

Account Credit Balances

If you are on the Property Tax Pre-Payment Plan and have a credit balance, it will be applied to next year’s pre-payments. If you are not on the Property Tax Pre-Payment Plan and have a credit balance, it can remain on your account and be applied to future Property Taxes. Alternatively, a refund can be issued upon request. Please complete a refund request in writing and submit to the Revenue Services Department (email is acceptable).

Last updated: November 28, 2018

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