Community Safety Officers

Community Safety Officers focus on providing municipal supports and responses to the community and vulnerable citizens on issues including public disorder, homelessness, addictions and mental health challenges. Community Safety Officers (CSOs) conduct highly visible day and nighttime patrols, including bike patrols, throughout the community with emphasis in the downtown area, involving extensive contact and liaison with the business community, first responders, public safety, service organizations and unsheltered citizens

CSOs engage with vulnerable citizens including people experiencing homelessness, addiction and mental health concerns to assist in the coordination of appropriate social, health and enforcement responses.

CSOs address contraventions of bylaws, incidents of public disorder and assists people in need, with an emphasis on voluntary compliance strategies, including referrals to services, mediation, public education, warnings, restorative justice and alternate dispute resolution.

Liaises with, and where appropriate, conducts joint patrols to collaborate in the resolution of problems with police and fire services, private security patrollers, park and community ambassadors and other City departments and health and social service outreach teams.

Contact Us

Community Safety Officer Info

Bylaw Information 250-755-4422 between 8:00 am and 4:30 pm weekdays

After Hours (after 4:30pm weekdays and weekends):

Public Works Department 250-758-5222

Last updated: February 29, 2024

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Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at Please also see our Privacy Policy.