Community Safety Officers
Community Safety Officers focus on providing municipal supports and responses to the community and vulnerable citizens on issues including public disorder, homelessness, addictions and mental health challenges. Community Safety Officers (CSOs) conduct
highly visible day and nighttime patrols, including bike patrols, throughout the community with emphasis in the downtown area, involving extensive contact and liaison with the business community, first responders, public safety, service organizations
and unsheltered citizens
CSOs engage with vulnerable citizens including people experiencing homelessness, addiction and mental health concerns to assist in the coordination of appropriate social, health and enforcement responses.
CSOs address contraventions of bylaws, incidents of public disorder and assists people in need, with an emphasis on voluntary compliance strategies, including referrals to services, mediation, public education, warnings, restorative justice and alternate
Liaises with, and where appropriate, conducts joint patrols to collaborate in the resolution of problems with police and fire services, private security patrollers, park and community ambassadors and other City departments and health and social service