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About Logging In

Our website now uses a single sign-on system to streamline access to many of our online services, including MyCity (for online fee payments). Please note, however, that iReg/Xplor (for Activity Guide course registration) requires a separate login from your MyCity account.

When logging in, use your email address, Facebook, or Google account. If you have trouble logging in, resetting your password is a helpful first step.

If you’re logged in but don’t see the expected information (such as your tax or utility accounts in MyCity, or your saved subscriptions in the Subscriptions app), it may be due to logging in with a different email address or social media profile than is associated with your account. Try logging out and back in with a different login method to access the correct account settings.

If you are still having any issues accessing your account or have any questions, please contact us at feedback@nanaimo.ca.

Last updated: June 11, 2025

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.