About Logging In

With changes to our website, many of our online services have changed to a single sign-on login system. This does not include iReg (for registering for Activity Guide courses) but does include MyCity (for paying fees online).

With this system, you may notice that your old user names and browser autocompletes no longer work for accessing your account. If you cannot log into your account, please use your email address, Facebook login or Google account. If you are having difficulties accessing your account, please reset your password before first accessing our new system.

If once accessing your account you do not see the expected information (like your tax or utility accounts in MyCity or your saved subscriptions in the Subscriptions app), you may be using the wrong email address or social media profile to access your account. Log out and back in again with another login method to see if your settings are set up using that access.

If you are still having any issues accessing your account, or have any questions or concerns, please contact us at feedback@nanaimo.ca.

Online Services

Check out our Online Services page for a list of all of the services we offer through our website, using single sign-on, iReg and other systems.

Last updated: May 6, 2022

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.