About Logging In

With our new website, many of our online services have changed to a new login system. This does not include iReg (for registering for Activity Guide courses) or MyCity (for paying fees online).

With this new system, you may notice that your old user names and browser autocompletes no longer work for accessing your account. If you cannot log into your account, please use your email address, Facebook login or Google account. You may be required to reset your password when first accessing your account in our new system.

If you have any questions or concerns, please contact us at feedback@nanaimo.ca.

Last updated: September 27, 2019

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.