Water Leaks

Is your recent user rates statement higher than normal and you’re not sure why? It could mean there is a leak somewhere on your property. Follow these steps to complete a proper leak test.

  1. Take a look around your house for dripping taps, running toilets etc. Minor leaks inside plumbing fixtures can use a shocking amount of water.
  2. Locate your water meter outside of your house. It is a small, rectangular box within the ground near the edge of your property. Instructions on how to find your water meter can be found on our Water Meter Access page. If you are unable to find it, please contact the User Rates Section.
  3. Once located, lift the lid and record the digits from left to right (the meter looks similar to a car odometer).
  4. Important: Do not use any water in your house for at least 8 hours.
  5. Take another meter reading. Did it change? If yes, you may have a leak and you should contact a plumber to have this inspected and repaired.
  6. If the leak is located and repaired on the property you may be eligible for a water fee adjustment. Please contact the User Rates Section for more information.

Download Underground Water Leak Adjustment Application

Per City Administrative Policy ADM-126, we are unable to adjust for any leaks occurring in above-ground sprinkler heads.

Water Leaks FAQs

  • I found a leak, do I have to pay for all the water consumed?

  • Can my excessive consumption be caused by a malfunctioning meter?

  • Is the leak on my property or the City’s property?

  • Does a running toilet qualify for an adjustment?

  • Is there a limit to how many times I can receive a leak adjustment?

  • I found a water leak and tightened a valve to stop the leak.  Does this qualify for an adjustment?

Contact Us

User Rates 250-755-4525 ext. 2

Last updated: March 26, 2024

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