Water Leaks

Is your recent user rates statement higher than normal and you’re not sure why?  It could mean there is a leak somewhere on your property.  Follow these steps to complete a proper leak test.

  1. Take a look around your house for dripping taps, running toilets etc.  Minor leaks inside plumbing fixtures can actually use a shocking amount of water.
  2. Locate your water meter outside of your house.  It is a small, rectangular box within the ground near the edge of your property.  If you are unable to find it, please contact the User Rates Department.
  3. Once located, lift the lid and record the digits from left to right (the meter looks similar to a car odometer). 
  4. Important: Do not use any water in your house for at least 8 hours.
  5. Take another meter reading.  Did it change?  If yes, you may have a leak and you should contact a plumber to have this inspected and repaired.
  6. If the leak is located in the main water line (between the meter and the house), you may be eligible for a water fee adjustment.  Please contact the User Rates Department for more information.  

Download Underground Water Leak Adjustment Application

Per City Bylaws, we are unable to adjust for any leaks occurring in taps, toilets, etc.

Contact Us

User Rates 455 Wallace Street, Nanaimo, British Columbia V9R 5J6

Last updated: October 21, 2022

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.