User Rates

PLEASE NOTE:  Visit our Billing Rates page to view updated user rates charges effective January 1, 2024.

User rates statements cover water, sewer and garbage fees. Statements are issued to property owners 3 times per year, approximately every 4 months. Properties are billed at different times of the year according to location.


View your user rates statements, payment transactions and water consumption online through your MyCity account. You can also request to have bills delivered by email instead of regular mail from MyCity. Don’t have a MyCity account? Register now.

Note: You will need your account number and access code to add your user rates account to your MyCity profile. This info is shown on the top right corner of your statement.

Receive a 5% Discount

If you pay your bill on or before the discount date, you will receive a 5% discount on your charges.

Unpaid Fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate. Outstanding balances as of December 31 of each year will be transferred to property tax arrears. Interest will accrue daily beginning January 1st.

Paying your User Rates

Pay Online

Log in to your bank's website, go to the pay bill section and search for “Nanaimo” and select either “User Rates, Utilities, or Water” payee options. Use the 6-digit account number located on the top right corner of the user rates statement.

You can also pay in person at your local branch or by telephone banking.

Please allow 3-5 business days for online banking payments to be reflected on your account. 


To pay by mail, send your cheque to our payment address below. Please ensure your account number is referenced.

City of Nanaimo
455 Wallace Street
Nanaimo BC V9R 5J6.

You may also drop your payment in the secure mail slot located outside the main entrance of the Service and Resource Center located at 411 Dunsmuir Street.  This mail slow is accessible 24 hours a day. 

Pre-Authorized Withdrawal (PAWS) plans:

Consider enrolling in either the Equal Payment plan or Auto Debit plan to enjoy the following benefits:

  • You will always receive the 5% discount on each statement
  • No more mailing cheques, waiting in line or missing the discount deadline
  • No balance will be transferred to the property tax account on Dec 31.

    Learn more about PAWS here.

Auto Debit:

Set up auto-pay and have your bills paid automatically from your bank account with our Auto Debit payment plan – a great way to never miss a due date. You'll need the bank account details found on your cheques.

Equal Payment Plan:

Equal payments each month throughout the year.  Some customers find this can help their budgeting. The last 12 months of consumption determines your monthly payment amount.

Each year, we compare the amount you've been billed with your actual consumption. The difference may result in a credit (if you've used less water than you've paid for) or additional charges (if you've been using more water than you've paid for).

Related Links

FAQ - Frequently Asked Questions
Do you have a Water Leak?
Billing Rates
How is your User Rates Bill Calculated?

Contact Us

User Rates 250-755-4525 ext. 2

Last updated: March 21, 2024

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