User Rates

PLEASE NOTE:  Effective January 1, 2023, our user rates billing structure has changed.  Visit our Billing Rates page to learn more or view our key updates information sheet.

User rates statements cover water, sewer and garbage fees. Statements are issued to property owners three times per year, approximately every 4 months. Properties are billed at different times of the year according to location.


View your user rates statements, payment transactions and water consumption online through your MyCity account. You can also request to have bills delivered by email instead of regular mail from MyCity.  Don’t have a MyCity account? Register now.


Note:  You will need your account number and access code to add your user rates account to your MyCity profile.  This info is shown on the top right corner of your statement.

Receive a 5% Discount

If you pay your bill on or before the discount date, you will receive a 5% discount on your charges.

Unpaid Fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate.  Outstanding balances as of December 31 of each year will be transferred to property tax arrears.  Interest will accrue daily beginning January 1st.

Paying Your User Rates


Pay Online

On your financial institution’s website, search for “Nanaimo” and select either “User Rates, Utilities, or Water” payee options.  Use the 6-digit account number on the top of the user rates statement.


Telephone Banking or In Person at Your Canadian Financial Institution

Contact your financial institution for instructions. Ensure your payment is processed by the due date to receive a 5% discount.  You will need your 6-digit account number shown on the top of the User Rate statement.



Please write your account number on the front of your cheque (your cancelled cheque is your receipt). Address mail to 455 Wallace Street, Nanaimo BC, V9R 5J6.  You may also drop your payment in the secure mail slot located outside at the main entrance of the Service and Resource Centre, 411 Dunsmuir Street, Nanaimo. This mail slot is accessible 24 hours a day.


Pay in Person

Pay with cash, cheque, or debit card (CREDIT CARDS ARE NOT ACCEPTED) during regular office hours of Monday to Friday from 8:00 a.m. to 4:30 p.m (excluding statutory holidays).


Pre-Authorized Withdrawal (PAWS) plans: 

Consider enrolling in either the Equal Payment or Auto Debit PAWS plans to enjoy the following benefits:

  • You will always receive the 5% discount on each statement
  • No more mailing cheques, waiting in line or missing the discount deadline
  • No balance will be transferred to the property tax account on Dec 31.

Learn more about PAWS here.

Sewer & Water User Fee Subsidy

Low-income homeowners aged 65 and older may qualify for the Limited Income Subsidy.  Click here for more details.


Related Links

FAQ - Frequently Asked Questions
Do you have a Water Leak?
Billing Rates
How is your User Rates Bill Calculated?

Contact Us

User Rates 455 Wallace Street, Nanaimo, British Columbia V9R 5J6
250-755-4525 ext. 2

Last updated: January 27, 2023

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at Please also see our Privacy Policy.