Utilities

View your utility bills and water consumption online through your MyCity account. Don’t have a MyCity account? Register now.

Receive a 5% discount

If you pay your bill before the discount date on your statement, you will received a 5% discount on your rate. 

Extra garbage

Two additional containers of garbage can be collected bi-weekly by purchasing garbage tags for $3 at the following locations:

  • Service & Resource Centre (411 Dunsmuir St)
  • Co-op Gas Bars
  • Public Works Yard (2020 Labieux Road)
  • Uplands Convenience
  • Nanaimo Recreation Centres
  • Thrifty Foods
  • Shoppers Drug Mart
  • Fairway Market
  • Rexall (not Beaufort)
  • Quality Foods
  • Walmart Lottery
  • Country Grocer
  • Jingle Pot General Store
  • Pharmasave Stores
  • Save on Foods, Brooks Landing
  • London Drugs

Unpaid fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate.  Outstanding balances at December 31 of each year will be transferred to property tax arrears where interest will accrue daily. 

Sewer & water user fee subsidy

Low income home owners may quality for the Sewer and Water User Fee Subsidy.

Related links

User Rate Payment Options
FAQ – User Rates
Do you have a Water Leak?
Billing Rates
How is your User Rate Bill Calculated?

Contact Us

User Rate Department 455 Wallace Street, Nanaimo, British Columbia V9R 5J6
250-755-4415
userrates.info@nanaimo.ca

Last updated: September 20, 2017

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