Utilities
View your utility bills and water consumption online through your MyCity account. Don’t have a MyCity account? Register now.
Receive a 5% discount
If you pay your bill before the discount date on your statement, you will received a 5% discount on your rate.
Extra garbage
Two additional containers of garbage can be collected bi-weekly by purchasing garbage tags for $3 at the following locations:
- Service & Resource Centre (411 Dunsmuir St)
- Co-op Gas Bars
- Public Works Yard (2020 Labieux Road)
- Uplands Convenience
- Nanaimo Recreation Centres
- Thrifty Foods
- Shoppers Drug Mart
- Fairway Market
- Rexall (not Beaufort)
- Quality Foods
- Walmart Lottery
- Country Grocer
- Jingle Pot General Store
- Pharmasave Stores
- Save on Foods, Brooks Landing
- London Drugs
Unpaid fees
If you do not pay your user fees, the discount will be lost and your balance will accumulate. Outstanding balances at December 31 of each year will be transferred to property tax arrears where interest will accrue daily.
Sewer & water user fee subsidy
Low income home owners may qualify for the Sewer and Water User Fee Subsidy.
Related links
User Rate Payment Options
FAQ – User Rates
Do you have a Water Leak?
Billing Rates
How is your User Rate Bill Calculated?