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User Rates

User rates statements cover water, sewer and garbage fees. Statements are issued to property owners 3 times per year, approximately every 4 months. Properties are billed at different times of the year according to location.

MyCity

View your user rates statements, payment transactions and water consumption online through your MyCity account. You can also request to have bills delivered by email instead of regular mail from MyCity. Don’t have a MyCity account? Register now.

Note: You will need your account number and access code to add your user rates account to your MyCity profile. This info is shown on the top right corner of your statement.

Receive a 5% Discount

If you pay your bill on or before the discount date, you will receive a 5% discount on your charges.

Unpaid Fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate. Outstanding balances as of December 31 of each year will be transferred to property tax arrears. Interest will accrue daily beginning January 1st.

Paying your User Rates

Pay Online

Log in to your bank's website, go to the pay bill section and search for “Nanaimo” and select either “User Rates, Utilities, or Water” payee options. Use the 6-digit account number located on the top right corner of the user rates statement.

You can also pay in person at your local branch or by telephone banking.

Please allow 3-5 business days for online banking payments to be reflected on your account. 

Mail

To pay by mail, send your cheque to our payment address below. Please ensure your account number is referenced.

City of Nanaimo
455 Wallace Street
Nanaimo BC V9R 5J6.

You may also drop your payment in the secure mail slot located outside the main entrance of the Service and Resource Center located at 411 Dunsmuir Street.  This mail slot is accessible 24 hours a day. 

Pre-Authorized Withdrawal (PAWS) plan:

Consider enrolling in the Auto Debit plan to enjoy the following benefits:

  • You will always receive a 5% discount on each statement
  • No more mailing cheques, waiting in line, or missing the discount deadline
  • No balance will be transferred to the property tax account on Dec 31.

Learn more about PAWS here.

Please note: Credit Card payments are not accepted for paying your Statement of User Rates.

Related Links

FAQ - Frequently Asked Questions
Do you have a Water Leak?
Billing Rates
How is your User Rates Bill Calculated?

Contact Us

User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Last updated: June 11, 2025

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Freedom of Information and Protection of Privacy Act (FOIPPA)

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