View your utility bills and water consumption online through your MyCity account. Don’t have a MyCity account? Register now.

Receive a 5% discount

If you pay your bill before the discount date on your statement, you will receive a 5% discount on your rate. 

Unpaid fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate.  Outstanding balances at December 31 of each year will be transferred to property tax arrears where interest will accrue daily. 

Sewer & water user fee subsidy

Low income home owners may qualify for the Sewer and Water User Fee Subsidy.

Related links

User Rate Payment Options
FAQ – User Rates
Do you have a Water Leak?
Billing Rates
How is your User Rate Bill Calculated?

Contact Us

User Rate Department 455 Wallace Street, Nanaimo, British Columbia V9R 5J6

Last updated: December 20, 2018

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