User Rates

View your user rate bills and water consumption online through your MyCity account. Don’t have a MyCity account? Register now.

Receive a 5% Discount

If you pay your bill before the discount date on your statement, you will receive a 5% discount on your rate. 

Unpaid Fees

If you do not pay your user fees, the discount will be lost and your balance will accumulate.  Outstanding balances at December 31 of each year will be transferred to property tax arrears where interest will accrue daily. 

Paying Your User Rates

Pay Online:

On your financial institution’s website, search for “Nanaimo” and select either “User Rates, Utilities, or Water” payee options.  Use the 6-digit account number on the top of the User Rate statement.

Telephone Banking or In Person at Your Canadian Financial Institution:

Contact your financial institution for instructions. Ensure your payment is processed by the due date to receive a 5% discount.  You will need your 6-digit account number on the top of the User Rate statement.


Please write your account number on the front of your cheque (your cancelled cheque is your receipt). Address mail to 455 Wallace Street, Nanaimo BC, V9R 5J6.  You may also drop your payment in the secure mail slot located outside at the main entrance of the Service and Resource Centre, 411 Dunsmuir Street, Nanaimo. This slot is accessible 24 hours a day.

Pay in Person:

Pay with cash, cheque, or debit card (CREDIT CARDS ARE NOT ACCEPTED) during regular office hours of Monday to Friday from 8:00 a.m. to 4:30 p.m (excluding statutory holidays).

Sewer & Water User Fee Subsidy

Low income home owners may qualify for the Limited Income Application.

User Fee Subsidy Amendment Bylaw 2009 No. 7095

Related Links

FAQ – User Rates
Do you have a Water Leak?
Billing Rates
How is your User Rate Bill Calculated?

Contact Us

User Rate Department 455 Wallace Street, Nanaimo, British Columbia V9R 5J6

Last updated: February 16, 2022

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at Please also see our Privacy Policy.