Occasionally users change email service providers and/or no longer have access to old email accounts. When that happens, there are two options to access your City accounts information through our website:
If you have any further questions or concerns, please do not hesitate to contact us at the email address or phone number below.
Website Password Reset TutorialMyCity Registration and Account Setup Tutorial Change Your MyCity Profile Email Address Sign Up For EBills (Email Notices) ECOM Online Bill Payments Help Accessing Property Information Online (Web Customer)
MyCity Technical Support 250-755-4511 mycitysupport@nanaimo.ca
Property Taxes 250-755-4415 mybills.tax@nanaimo.ca
User Rates 250-755-4525 ext. 2 userrates.info@nanaimo.ca
Business Licensing 250-755-4482 business.licence@nanaimo.ca
Last updated: June 29, 2023
Is there anything wrong with this page?
Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.