Register for MyCity

Enjoy the convenience of accessing your City account information 24/7 online by registering for a MyCity account. This provides you with easy access to the following:

  • Current and past bills
  • Account balances and payment history
  • Change your bill delivery method
  • Property assessments and tax levies
  • Home Owner Grants claimed
  • Water Consumption

MyCity has a fresh new look and feel, and registering your City accounts for online access, billing, and payment has never been easier.

How to register for a MyCity account

  1. Visit mycity.nanaimo.ca and click “Register for an account” to create a new profile. Or you can use your Facebook or Google accounts to log into MyCity. Click on the respective button, and follow their directions to log into your account.
  2. Fill in the required fields and click “Continue”. An email with a confirmation code will be sent to the address provided in your profile. Click on the verification link within 4 hours to confirm your email address and account.
  3. Click “Register Accounts” and select the account type that you want to access from the options provided (i.e. utility, property tax).
  4. Enter your account information from a recent bill/statement. A message stating “the account has been successfully registered” will indicate that your accounts are available for viewing.

Need more help? Click here to read the more in-depth MyCity registration tutorial page.

Receive electronic bills by email

  1. Click on the account that you would like to be billed for electronically on the left side of the page and then click “MyBills”.
  2. Choose the billing option of paper or email and click “change” to save your choice.

Contact Us

User Rates 250-755-4416
mybills.userrates@nanaimo.ca

Property Taxes 250-755-4415
mybills.tax@nanaimo.ca

MyCity Technical Support 250-755-4511
mycitysupport@nanaimo.ca

Last updated: December 23, 2021

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Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.