User Rates Frequently Asked Questions

The information below is intended for residential property owners. However, most of these guidelines also apply to commercial properties.

User Rates FAQ

  • What do you mean by "User Rates"?

  • How often am I billed?

  • What happens if I don't pay my bills?

  • What are tiered 'step' rates?

  • How can I find my average gallons of water used per day?

  • Where is my water meter?

  • How can I find out if I have a shared water meter?

  • I have a shared water meter; how is the water usage split?

  • What if I sell or buy a house?

  • When are charges for a new property started?

  • Are water, sewer and garbage services mandatory?

  • I see multiple charge lines on my bill - am I being double-billed?

  • Are there any special circumstances in which I may stop charges?

Contact Us

User Rates 250-755-4525 ext. 2
userrates.info@nanaimo.ca

Last updated: June 20, 2024

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