FAQ - User Rates

The information below is intended for residential property owners. However, most of these guidelines also apply to commercial properties.

Frequently Asked Questions for User Rates

  • What do you mean by "User Rates"?

  • How often am I billed?

  • What happens if I don't pay my bills?

  • What are tiered 'step' rates?

  • How can I find my average gallons of water used per day?

  • What if I sell or buy a house?

  • When are charges for a new property started?

  • Are water, sewer and garbage services mandatory?

  • I see multiple charge lines on my bill - am I being double-billed?

  • I own a duplex with one or more suites. Will I be charged multi-family rates?

  • Are there any special circumstances in which I may stop charges?

Last updated: January 27, 2023

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