FAQ - User Rates

The information below is intended for residential property owners. However, most of these guidelines also apply to commercial properties.

Frequently Asked Questions for User Rates

  • What do you mean by "User Rates"?

  • What is the rate structure for billing?

  • How often am I billed?

  • What happens if I don't pay my bills?

  • What if I sell or buy a house?

  • When are charges for a new property started?

  • Is service mandatory?

  • Are there any special circumstances in which I may stop charges?

Last updated: October 19, 2018

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA.  Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at (250) 755-4405, or via email at foi@nanaimo.ca.
Privacy Policy