Public Safety - Who to Call

See the list below of who you can call to report and get information on a number of public safety issues and community outreach.  Download/Print the Who to Call brochure.

Community Policing and Services Office Downtown

Downtown Core Bylaw Infractions

To Report:

  • Downtown Parking
  • Aggressive Panhandling
  • Squatters
  • Security Matters on Public Property
  • Downtown Bylaw Matters-Noise/Unsightly/Nuisance Activities

Please call:
Monday to Friday
8:00 am to 4:30 pm
250-755-4468

Saturday and Sunday
8:00 am to 4:30 pm
Public Works
250-758-5222 for Dispatch

Public Works

To Report:

  • Discarded Needles on Public Property and for information on the proper disposal of discarded needles on private property
  • Garbage or Litter on City Property
  • Overflowing City Garbage Bins
  • Other After Hour City Matters

Please call or email:
24 hours a day, 7 days a week
250-758-5222
public.worksinfo@nanaimo.ca  

Bylaw, Regulation & Security Outside Downtown

Outside Downtown Core Bylaw Infractions

To Report:

  • Parking
  • Traffic
  • Noise
  • Squatters
  • Unsightly Properties
  • Nuisance Properties
  • Signs

Please call or email:
Monday to Friday
8:00 am to 4:30 pm
250-755-4422
bylaw.info@nanaimo.ca

Saturday and Sunday
8:00 am to 4:30 pm
Public Works
250-758-5222 for Dispatch

Nanaimo Animal Control

To Report:

  • Unlicensed dogs
  • Dogs at large
  • Care and standards
  • Control of livestock

Please call or email:
Monday to Friday 9:00 am to 5:00 pm
250-616-0233
animal.shelter@nanaimo.ca

RCMP

To Report:

  • Suspicious or Illegal Activity
  • Crime after it has occurred
  • Lost, Stolen or Found Items
  • Security Matters

Please call:
Non-Emergency Assistance: 250-754-2345 - 24 Hours

Nanaimo Fire Rescue

To Report:

  • Burning Complaints
  • Burning Permits
  • Smoke Alarm and Carbon Monoxide Detector Information
  • General Fire Safety Information

Please call:
24 hours a day, 7 days a week
250-753-7311

911

  • Immediate Medical Attention
  • Crimes in Progress
  • Reporting a Fire
  • Serious Traffic Accidents

211

  • bc211 is help line service that provides information and referral regarding community, government and social services in BC.
  • Helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.
  • Includes the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line

Community Response

The Vancouver Island Crisis Line                

24-hour Crisis Line Service

1.888.494.3888

Island Health

Nanaimo Mental Health & Substance Use 

COR (Community Outreach Response):

  • Mobile Crisis Response via Crisis Line - 1.888.494.3888
  • Homelessness Outreach Response via Team Cell  250.741.7645

Information on Safe Handling for Needles

www.islandhealth.ca/safe-needle-disposal

Street Reach (Canadian Mental Health Association Mid-Island) - 250.716.8823

Poison Control  1.800.567.8911

Shelters

The Salvation Army New Hope Centre

(Men’s Shelter) 250.714.1142

Samaritan House

(Women’s Shelter) 250.753.1474

Unitarian Shelter

(Co-ed Shelter open until March 31, 2020) 250.754.3720

Tillicum Lelum Youth Safe House

250.753.8266

Haven Society Transition House

(Women Only) 250.756.2452

 

Last updated: July 11, 2019

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