Public Safety - Who to Call

See the list below of who you can call to report and get information on a number of public safety issues and community outreach.

Bylaw, Regulation & Community Safety

To Report (Downtown Core):

  • Downtown parking issues
  • Aggressive panhandling downtown
  • Encampment activity downtown
  • Safety matters on downtown public property
  • Downtown Bylaw matters (noise, unsightly, nuisance activities)
  • Connecting individuals in need to services
Monday to Friday (8:00 am to 4:30 pm)
Call 250-755-4422

Evenings and weekends
Call 250-758-5222
bylaw.info@nanaimo.ca 
 

To Report (Outside Downtown Core Bylaw Infractions):

  • Parking
  • Traffic
  • Noise
  • Encampment Activity
  • Unsightly Properties
  • Nuisance Properties

Monday to Friday (8:00 am to 4:30 pm)
Call 250-755-4422

Evenings and weekends:
Call 250-758-5222 
bylaw.info@nanaimo.ca 

Public Works

To Report:

  • Discarded Needles on Public Property and for information on the proper disposal of discarded needles on private property
  • Garbage or Litter on City Property
  • Overflowing City Garbage Bins
  • Other After Hour City Matters

Please call or email:
24 hours a day, 7 days a week
250-758-5222
public.worksinfo@nanaimo.ca

Nanaimo Fire Rescue

To Report:

  • Burning Complaints
  • Burning Permits
  • Smoke Alarm and Carbon Monoxide Detector Information
  • General Fire Safety Information

Please call:
24 hours a day, 7 days a week
250-753-7311

RCMP: How to Report Crime

There are now multiple ways to report:

  • Suspicious or Illegal Activity
  • Crime after it has occurred
  • Lost, Stolen or Found Items
  • Security Matters

To learn more about reporting options, please visit the RCMP's Online Reporting Tool page or their homepage

Please call:
Non-Emergency Assistance: 250-754-2345 - 24 Hours

Nanaimo Animal Control

To Report:

  • Unlicensed dogs
  • Dogs at large
  • Care and standards
  • Control of livestock

Please call or email:
Monday to Friday 9:00 am to 5:00 pm
250-616-0233
animal.shelter@nanaimo.ca

911

  • Immediate Medical Attention
  • Crimes in Progress
  • Reporting a Fire
  • Serious Traffic Accidents

Community Response

211

  • bc211 is help line service that provides information and referral regarding community, government and social services in BC.
  • Helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.
  • Includes the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line

The Vancouver Island Crisis Line

24-hour Crisis Line Service

1-888-494-3888

Island Health

Nanaimo Mental Health & Substance Use

COR (Community Outreach Response):

  • Mobile Crisis Response via Crisis Line - 1-888-494-3888
  • Homelessness Outreach Response via Team Cell 250-741-7645

Information on Safe Handling for Needles

www.islandhealth.ca/safe-needle-disposal

Street Reach (Canadian Mental Health Association Mid-Island) - 250-716-8823

Poison Control 1-800-567-8911

Shelters

The Salvation Army New Hope Centre

(Men’s Shelter) 250-714-1142

Samaritan Place

(Women’s Shelter) 250-753-1474

Unitarian Shelter

250-754-3720

Tillicum Lelum Youth Safe House

250-753-8266

Haven Society Transition House

(Women Only) 250-756-2452

Last updated: November 21, 2022

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.