How to Make a Bylaw Complaint
You may make a complaint:
- By email to Bylaw.Info@nanaimo.ca
- By telephone at 250-755-4422
- In writing to 455 Wallace Street, Nanaimo, BC V9R 5J6
You will need to provide: (information is kept private)
- Your name, address and telephone number
- The address of the property you are concerned with
- The details of your complaint
Importance is given to more urgent matters:
- Hazards, Safety and Health
- City Liability – such as, but not limited to, visibility for vehicular traffic and pedestrians
- Nuisances – ongoing disturbances to a neighbourhood or area
- Other Bylaw violations
Action That May Be Taken: (voluntary compliance is sought prior to enforcement action)
- A letter of direction may be given to remedy the situation
- A warning notice may be issued
- A ticket/fine may be issued
- An order to rectify the matter may be issued and if not done, the City may enter onto the property and undertake the work required at the property owner’s expense
- Legal action may be started
If it is determined, that a complaint is minor or vindictive in nature, has no impact on the complainant or enforcement is not in the public interest, action may not be taken.
Last updated: June 20, 2024
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Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and
Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.
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