User Rates Pre-Authorized Withdrawal Plan

The City offers two payments plans. Enrolling in either of the User Rates plan below will keep any outstanding balance from transferring to the property tax account and accruing daily interest on January 1st each year. 

Equal Payments Plan

An estimated amount will be withdrawn from your bank account on the 1st of each month. This estimated amount changes every third billing and it is based on the property's average annual consumption. 

Auto Debit Plan

The total invoice amount, inclusive of the discount, will be withdrawn on the due date (approximately every four months). 

Benefits of the Pre-Authorized Plans

  • You will always receive the 5% discount on each bill
  • No more mailing cheques, waiting in line or missing the discount
  • No balance will be transferred to the property tax account

How to enroll in the Plan

To enroll in either the Equal Payment or the Auto Debit plan, please complete the application form:

User Rates Pre-Authorized Withdrawal Plans FAQ

Will I still receive my bills?
How will you determine the monthly payments under the Equal Payment Plan?
When does the plan start?
Can I set my own monthly payment amount?
Do I have to enroll every year?
What is the Discount Date?
What if I don't have enough money in my bank account on the withdrawal date?
What if I am selling my property?
How do I cancel or make changes to the Plan?

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Contact Us

User Rates 455 Wallace Street, Nanaimo, British Columbia V9R 5J6
250-755-4416
userrates.info@nanaimo.ca

Last updated: January 6, 2023

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