HomePage / City Services / Home & Property / Property Taxes / Register for MyCity / MyCity Account Access Request

MyCity Account Access Request

To link an account to your MyCity profile, you’ll need your account number and access code. Just fill out the form below to request them. You’ll need to have a MyCity profile before you can make this request. Not signed up yet? Click here to learn how to create your profile.

Before we can send you the information needed to link an account to your MyCity profile we will need to confirm a few details.  We must be able to verify at least three of your answers in the form. If your mailing address and civic address are the same, that only counts as one.

Please select for which account(s) you would like access information.

Please include all full legal names as they appear on official documentation such as property assessments notice or property tax notice.

Please provide the month and year you purchased the property (or property ownership changed) in the form MM-YYYY (e.g. 02-2024 for February, 2024).

Please provide the email address associated with your MyCity account. If you don't have one, go to https://mycity.nanaimo.ca and register for one.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.

Last updated: May 16, 2025

Thank you for your assistance. One of our website team will look into the reported issue shortly. Loading animation

Help us improve our website

Don't include private or financial information in this form.

Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.