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Scam calls to residents

Please be aware that there are scam artists currently calling from numbers that display on your phone as "City of Nanaimo" phone numbers. They are not City of Nanaimo employees and they are not calling from the City.

City of Nanaimo employees do not regularly call to ask for payment information and will not ask for a social insurance number, or password over the phone. Protect your information and if you suspect someone who is calling you may be a potential scam artist, please hang up the phone and call our main line at 250-754-4251 as verification.

Here are some departments who may call you regarding your account or payment and how to reach them directly:

Business Licensing
250-755-4482
business.licence@nanaimo.ca

Permit Centre
250-755-4482
licencing@nanaimo.ca

User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Property Taxes
phone: (250) 755-4525
email: property.tax@nanaimo.ca

Parks, Recreation & Culture
(Arenas/pools/program registration/park related inquiry/booking space/arts or culture)phone:
(250) 756-5200
email: parksandrecreation@nanaimo.ca

If you have been the victim of a scam you can report it to the Canadian Anti-Fraud Centre using the Online Reporting System or by calling 1-888-465-8501.

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.