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Save time on the phone, email Revenue Services with your questions

Do you have a question about a dog licence, your property taxes or user rate bill or a payment inquiry? Our Revenue Services staff are here to help!

While we are available by phone call, we are also available by email. So, rather than waiting on hold, if you have access to email, you can connect with us at the following addresses: 

We have a number of Online Services to help you including “MyCity”. Register your City Accounts, keep track of payment history, and track water consumption. Your all-in-one location for Tax, Utility, Dog and Business Licence Accounts. Go to mycity.nanaimo.ca click on "Register Now" and follow the online instructions.

Find a full list of other services on the Online Services page.

Need to see us in person? The video below explains how you can safely visit City Hall and the Service and Resource Centre.

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.