Report a Streetlight Problem

Streetlight Problem Report

Street lighting in the City of Nanaimo is provided through two separate systems. A City-owned street lighting system where the lights are typically on metal poles and a BC Hydro owned and operated system where the streetlights are typically on wooden or concrete poles. The City of Nanaimo coordinates the streetlight maintenance and repair on City-owned streetlights and forwards trouble reports for BC Hydro streetlights to them for repair. If you have difficulty reporting street light outages online you can either phone us at Public Works at 250-758-5222 or email us at

Streetlights on Metal Poles

Streetlights on metal poles are typically owned by the City or, in some cases, are private streetlights. If there is a problem with a City-owned streetlight, please use the link below to launch NanaimoMap. Once NanaimoMap is open, zoom in to the location of the streetlight. Turn on the street lights layer on the left-hand side. Click on the street light that you have noticed a problem with then select "Submit Problem".

Launch NanaimoMap

Streetlights on Wood or Concrete Poles

Streetlights on wood or concrete poles are owned and maintained by BC Hydro. The City of Nanaimo receives trouble reports for these streetlights and forwards them to BC Hydro for their action and repair. When reporting these outages please provide as much detail as possible including the closest street address (if possible).

Submit Trouble Report

Contact Us

Public Works Department 250-758-5222

Last updated: March 6, 2024

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