HomePage / City Services / Online Services / Online Services Support / About Logging In

About Logging In

Our website now uses a single sign-on system to streamline access to many of our online services, including MyCity (for online fee payments). Please note, however, that iReg/Xplor (for Activity Guide course registration) requires a separate login from your MyCity account.

When logging in, use your email address, Facebook, or Google account. If you have trouble logging in, resetting your password is a helpful first step.

If you’re logged in but don’t see the expected information (such as your tax or utility accounts in MyCity, or your saved subscriptions in the Subscriptions app), it may be due to logging in with a different email address or social media profile than is associated with your account. Try logging out and back in with a different login method to access the correct account settings.

If you are still having any issues accessing your account or have any questions, please contact us at feedback@nanaimo.ca.

Last updated: June 11, 2025

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

Thank you for your assistance. One of our website team will look into the reported issue shortly. Loading animation

Help us improve our website

Don't include private or financial information in this form.

IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

  • Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
  • Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.
For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca.