The doors may be closed, but the City is open for business

NEWS RELEASE - Distributed April 23, 2020 1:00 PM

Summary

COVID-19 has changed the way municipalities are doing business. In Nanaimo, most of the business that the public would have done in-person at a City facility, can be done online and by phone. Residents, property owners and businesses can access their accounts, connect with the City, make payments, apply for building permits and find services without stepping into a City building.

It starts at the City's website, which is accessible by smartphone, tablet or computer.

Some of the services available online are:

business licence applications
building permit applications of all types
garbage and recycling schedules and our "What Goes Where" tool
property taxes and utility services
dog licences
invoices, municipal tickets, and parking ticket payments
development applications
job postings
change of address
rebate programs
and much, much more!

Visit www.nanaimo.ca to find all the online services available.

Link to Strategic Plan: Staying open for business, even during this pandemic, is essential to keeping Nanaimo moving forward and helping to support the economy.

Key Points

On the City's mobile-friendly website, www.nanaimo.ca, access personal or business City accounts, connect with different departments, make payments and find services without stepping into a City building.
Offices may be closed to the public during this COVID-19 pandemic, but the City continues to be open for business online and by phone.
Newly launched, building permit applications of all types can now be completed and signed online.

Quotes

"The current pandemic has certainly limited the way we do business, but indeed, the City is open. Need a dog licence? You can get that online. Need a permit? Nanaimo.ca. Got a due date coming up? Bills can be paid online too. And if you prefer to speak to someone one-on-one, our phone lines are open and our friendly staff are here to help."

Leonard Krog

Mayor

City of Nanaimo

"The City has been developing new and innovative ways to do business online since long before the COVID-19 crisis began. We're keeping our distance but our staff are still here to help you move forward with development projects, business licences, property requests and much more."

Dale Lindsay

General Manager, Development Services

City of Nanaimo

Videos

Building Permits and Online Applications

Links

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Contact:

Dale Lindsay

General Manager, Development Services

City of Nanaimo

250-755-4493

Print News Release

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Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.