City provides multiple options to pay property taxes

Pop-up tax office set up to accommodate in-person payments

NEWS RELEASE - Distributed May 25, 2020 12:00 PM

Summary

Nanaimo residents are encouraged to check their mailboxes and email accounts for their 2020 Property Tax notices that were sent out last week. City buildings such as the Service and Resource Centre may be closed to the public, but the City remains open for business including accepting property tax payments. Property owners can pay using one of the following methods:

• through their financial institution - online, telephone or in-person banking;
• dropping off a cheque payment in the drop box located outside the Service and Resource Centre (411 Dunsmuir Street); or
• by mailing a cheque payment using the postage-paid return envelope included in the tax notice package.

If a resident cannot access these payment methods or needs assistance, a pop-up tax payment office is open Monday through Friday from 9 a.m. to 3 p.m. in Beban Park at the Frank Crane Arena box office. Residents who choose to come in person are advised that due to COVID-19 safety protocols, only debit and cheques will be accepted as payment. To ensure the safety of staff and residents, a number of measures will be in place including physical distancing signage and markings as well as staff to ensure these measures are maintained. Anyone who is not feeling well should stay home and only one person per household may visit the office at any one time.

Property tax payments are due on July 2, 2020 and those who have the financial ability are encouraged to pay by the due date. However, to ease some pressure for those financially impacted by the pandemic, the penalty date for late tax payments has been extended to October 1, 2020.

Along with their tax notice, residents will find this year's City Updates newsletter where they can learn about the Provincial Tax Deferment program, claiming the Home Owner Grant and how taxes are calculated and used. The newsletter is also available to view on the City website at www.nanaimo.ca/goto/CityUpdates.

For more information on this pop-up office and what to expect when paying in person, view the video attached to the online version of the news release or visit www.nanaimo.ca/goto/taxes.

Link to Strategic Plan: The City of Nanaimo encourages two-way communication with our Nanaimo residents especially in regards to property taxes. We are here to answer your questions. This contributes to "Governance Excellence" as one of four Council Priorities from the City’s 2019-2022 Strategic Plan.

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