Contact Us
Welcome to the City of Nanaimo's contact page. Various contact methods are available; please scroll through the page below to choose the method that works best for you.
Popular Inquiries
Looking for specific information about City services or departments? Please use the appropriate email or phone number below or visit the Departments page.
General Inquiries (Switchboard)
phone: (250) 754-4251
Revenue Services
email: collections.info@nanaimo.ca
phone: (250) 755-4525
Parks, Recreation & Culture (Arenas/pools/program registration/park related inquiry/booking space/arts or culture)
email: parksandrecreation@nanaimo.ca
phone: (250) 756-5200
Legislative Services (Records management/protection of privacy inquiries/freedom of information requests/claims/delegation requests)
email: legislative.servicesoffice@nanaimo.ca
phone: (250) 755-4405
Mayor & Council (Council inquiries & decisions)
email: mayor.council@nanaimo.ca
phone: (250) 755-4400
User Rates (Water/sewer/garbage bills)
email: userrates.info@nanaimo.ca
phone: (250) 755-4416
Public Works (Garbage/recycling/water/roads/sewer/snow removal)
email: public.worksinfo@nanaimo.ca
phone: (250) 758-5222
Engineering (Engineering projects/infrastructure/transportation/fleet)
email: engineeringinfo@nanaimo.ca or transportationinfo@nanaimo.ca
phone: (250) 754-4251 ext. 4230 or 250-755-4460 ext. 4385
Bylaw (Report a complaint/pay or dispute a ticket)
email: bylaw.info@nanaimo.ca
phone: (250) 755-4422
Development Permits & Building (Permit inquiries, applications, plan requests, building inspections)
email: planning@nanaimo.ca or plan.requests@nanaimo.ca or building.inspections@nanaimo.ca
phone: (250) 755-4429
Property Taxes
email: property.info@nanaimo.ca
phone: (250) 755-4415
Business Licences
email: business.licence@nanaimo.ca
phone: (250) 755-4482
Directories
Looking for a specific City Service contact number? See our City Services Directory.
Looking for a specific member of City Staff? See our Staff Contact Directory
General Inquiries
Can't find what you're looking for? Send us an email.
Collection and use of your personal information
Information collected on this form is done so under the general authority of the Community Charter and
Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.
Addresses
Looking for a physical address? See listings below.
City Hall
455 Wallace Street
Nanaimo, BC V9R 5J6
City Switchboard: 250-754-4251
8:30am to 4:30pm Monday to Friday
Service and Resource Centre
411 Dunsmuir Street
Nanaimo, BC V9R 0E4
9:00am to 4:00pm Monday to Friday
Public Works Department
2020 Labieux Road
Nanaimo, BC V9T 6J9
Public Works Switchboard: 250-758-5222
Parks & Recreation
Parks, Recreation & Environment Switchboard: 250-756-5200
Bowen Park Complex
500 Bowen Road
Nanaimo, BC V9R 1Z7
Beban Park Complex - Social Centre, Frank Crane Arena and Beban Pool
2300 Bowen Road
Nanaimo, BC V9T 2B7
Nanaimo Aquatic Centre
741 Third Street
Nanaimo, BC V9R 2B7
Nanaimo Ice Centre
750 Third Street
Nanaimo, BC V9R 2B7
Oliver Woods Community Centre
6000 Oliver Road
Nanaimo, BC V9T 6T6
Parks Yard
89 Prideaux Street
Nanaimo, BC V9R 2M6
Nanaimo Fire Rescue Department
580 Fitzwilliam Street
Nanaimo, BC V9R 6E2
Non Emergency Line: 250-753-7311
Last updated: September 21, 2023