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Register for MyCity

Please note: The online services offered on this website only apply to properties in the jurisdiction of the City of Nanaimo. If your property is in Nanoose, Lantzville, Cedar, Gabriola, Bowser, or similar areas and you receive services or bills from the Regional District of Nanaimo, your property is not within the City of Nanaimo. To check to see if your property is within the jurisdiction of the City of Nanaimo, go to NanaimoMap and search for your address.

Enjoy the convenience of accessing your City account information 24/7 online by registering for a MyCity account. This provides you with easy access to the following:

  • Current and past bills
  • Account balances and payment history
  • Change your bill delivery method
  • Property assessments and tax levies
  • Home Owner Grants claimed
  • Water Consumption

MyCity has a fresh new look and feel, and registering your City accounts for online access, billing, and payment has never been easier.

Register for MyCity

How to register for a MyCity account

  1. Visit mycity.nanaimo.ca and click “Register for an account” to create a new profile. Or you can use your Facebook or Google accounts to log into MyCity. Click on the respective button, and follow their directions to log into your account.
  2. Fill in the required fields and click “Continue”. An email with a confirmation code will be sent to the address provided in your profile. Click on the verification link within 4 hours to confirm your email address and account.
  3. Click “Register Accounts” and select the account type that you want to access from the options provided (i.e. utility, property tax).
  4. Enter your account information from a recent bill/statement. A message stating “the account has been successfully registered” will indicate that your accounts are available for viewing.

Need more help? Click here to read the more in-depth MyCity registration tutorial page.

Receive electronic bills by email

  1. Click on the account that you would like to be billed for electronically on the left side of the page and then click “MyBills”.
  2. Choose the billing option of paper or email and click “change” to save your choice.

Contact Us

Property Taxes
250-755-4525 ext. 1
property.tax@nanaimo.ca
User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca
Permit Centre
250-755-4482
licencing@nanaimo.ca
Business Licensing
250-755-4482
business.licence@nanaimo.ca

Still having issues with MyCity? Submit a support request using the link below!

Submit MyCity Support Request

Last updated: May 22, 2025

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Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.