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Web Customer

Notice: Tax Certificates will no longer display owner name and address. Lawyers and Notaries will need to obtain ownership information via BC Online.

About Web Customer

Developments in our Land Management software have enabled us to offer internet access to property information for authorized customers through the City of Nanaimo Web Site.

This service is known as: Web Customer.

All qualified customers are required to establish an account with the City of Nanaimo by filling out the contract provided on our website and faxing it to our office. A pre-determined payment is made into this account, and each "hit" on the Web Customer deducts funds from this account.
Professionals who may qualify to access this service include:

  • Accountants
  • Appraisers
  • Chartered Banks
  • Engineering Firms
  • Land Developers
  • Land Surveyors
  • Lawyers
  • Notary Publics
  • Real Estate Agents
  • Registry Service

Customers are required to complete an Information Services Agreement and are bound by the City of Nanaimo - Web Customer Terms of Service

Some of the information available includes:

  • Assessed Values
  • Legal Descriptions
  • Current Owners
  • Property Tax Information
  • Home Owner Grant Information
  • Property Tax Prepayments
  • User Rate Transactions
  • Tax Certificates
  • User Rate Readings

The outline of the fees to be charged is shown below.




Legal Description


Property Information Report


Tax Levies and Assessments


Tax Transactions


Tax Utility and Assessment Summary


Tax Certificate


Utility Transactions


Utility Readings


The City of Nanaimo will provide User Instructions for all customers via email.

Please contact our office if you are interested in going "on-line" for your property information needs.

Phone: (250) 755-4415
Fax: (250) 755-4440

Minimum System Requirements:

Microsoft Internet Explorer Version 3.01 or higher or Netscape Communicator Version 3 or higher.

Internet connection of 14.4 or faster.

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