Utility Instalment Plan

The Equal Payment Instalment Plan gives you another way to pay your City of Nanaimo user rate bills. It can be used for:

  • Automatic payment of your charges
  • City water, sewer and garbage services

With the Equal Payment Instalment Plan, you know in advance how much your user rate bill will be. Instead of paying higher bills in the summer when your water use increases, the same amount will automatically be withdrawn from your account each month.

The application form must be completed, signed and accompanied by a blank cheque (marked "VOID") in order for us to set you up on the program.

Benefits

  • You know in advance how much your bill will be
  • The same amount is automatically withdrawn each month
  • You will always receive your discount
  • No administrative charges
  • No more mailing cheques or waiting in line

Frequently Asked Questions

When does the plan start?

The Equal Payment Instalment Plan starts the month after you sign up for the plan.

What is the payment based on?

The plan estimates your water, sewer and garbage for the next year based on your actual use for the past year. The amount is then divided by 12 to determine your 12 equal monthly instalment payments.

What if I’m a new customer?

If the City does not have a 12 month history for your account, it will forecast the consumption based on as much information available in relation to established averages.

What happens if my payments are more or less than the actual bill?

Monthly instalment amounts are recalculated every third bill. You will be notified in advance of any changes.

Can I set my own monthly payment amount?

You have the option of setting your own monthly payment amount provided it is not less than the minimum amount required by the City.

Do I have to sign up each year?

No, you stay on the plan until you cancel it. If your account has more than two NSF charges in a year, it may be removed from the instalment plan.

I am on the plan but have sold my house. What do I do?

Notify the City to cancel your instalment plan. At least 10 working days notice is required.

When will the payment come out of my account?

The City of Nanaimo will debit your account on the first day of each month.

Additional Information

You must contact the City User Rates Department at least 10 working days prior to your next billing discount date in any of these circumstances:

  • You are selling your property
  • Stopping payment
  • To cancel your enrollment in the plan
  • Changing bank, branch, or account 

Contact Us

User Rate Department 455 Wallace Street, Nanaimo, British Columbia V9R 5J6
250-755-4415
userrates.info@nanaimo.ca

Last updated: June 16, 2017

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