Emergency Call Alert System

The City of Nanaimo's Emergency Alert System, called Voyent Alert! allows residents to use an App or sign up online to receive text, email and phone alerts!

If you haven't already, please make sure you sign up for the system. You can download the "Voyent Alert" app, available from the App Store or GooglePlay or register for Voyent Alert! online. If you don't have easy access to a computer, our Public Works staff can help you register at 250-758-5222.

It's easy to register! Watch the video below to see Mayor Krog install the app on his phone!

If you have already registered for Voyent Alert!, you can get ready for the test by making sure your phone hasn't offloaded the app or put it into deep sleep. Watch this tutorial to see how you can check. 

Tip: make sure push notifications are enabled for the Voyent Alert! app.

Voyent Alert! Information

Introducing Voyent Alert!

In times of crisis it is important that residents have access to trusted, timely and accurate information to ensure their own safety and that of their family and loved ones. In response to this need, the City of Nanaimo has chosen Voyent Alert! as the communication service provider for these kinds of events.

Voyent Alert! is a multi-purpose communication service used to send alerts to residents, businesses, and visitors during critical events like fires or floods as well as for relevant day-to-day communications such as snow removal advisories, planned maintenance, water advisories, etc.

How to Register:

Registration for the service is FREE, simple and totally anonymous.

Mobile App Users: Download and install the Voyent Alert! app from the Apple or Google Play app stores.

Email, Phone or SMS Users: Click here to register online to receive email, phone or text-based alerts

What You Can Expect

Personalized Communications: Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.

Track Multiple Locations: Voyent Alert! allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.

No Message Fatigue: Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.

Communications Your Way: Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling. You can register for all or one of them.

Privacy is Paramount: Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).

Leaving is Easy: If you would like to leave or delete Voyent Alert! login to Voyent Alert! or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’. Once in ‘My Profile’ select unsubscribe. This will unregister you from the system and you will no longer receive alerts or notifications.

For more information you can check out the FAQ and the Voyent Alert Privacy Policy.

Last updated: January 4, 2023

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA), and is protected in accordance with FOIPPA. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.