COVID-19 Frequently Asked Questions

Health and Non-Health Related FAQs

Provincial Orders & Notices

City Services & Public Works

  • Is the City still open for business?

  • Will my garbage and recycling still be picked up?

  • Are recycling depots open?

  • Is the landfill still open?

  • Are Council meetings still taking place?

Parks, Recreation & Culture

  • What Parks, Recreation & Culture programs have been cancelled?

  • Which City of Nanaimo facilities are closed?

  • Are City of Nanaimo parks and trails closed?

  • What is the Parks Ambassador Program?

  • Are City of Nanaimo playgrounds and water parks open?

  • Are sports fields open?

  • When will indoor City Recreation facilities re-open?

  • Will I receive a refund for any registered programs or facility rentals?

  • Will I receive a refund for my ActivePass?

Emergency Notification System

COVID-19 is a public health matter that falls under the jurisdiction of the Government of Canada and provinces. In BC, the province is taking the lead on communicating information related to this public health emergency in order to ensure that there is a centralized approach for coordinating this matter as well as for message consistency. As a result, municipalities are relying on the BC Government to continue to share and disseminate COVID-19 information with British Columbians. For up-to-date information visit the links at the top of this page.

If an emergency condition emerges, within the City of Nanaimo’s boundaries, where the City’s alert system is required, it will be deployed. The City continues to encourage residents to sign up for Voyent Alert and ensure we have the most updated information on how to reach you.

Last updated: April 7, 2020

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