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Core Services Review Information

This web page communicates Council's work on the City of Nanaimo's Core Services Review. Under this section, you will find direct links to Agendas, Minutes and Presentations for public Core Services Review Steering Committee meetings, and reports arising from this committee.


In February 2015, Council passed a motion to perform a City-wide Core Services Review. The completed Review was provided to Council on May 27, 2016. The Review was identified as the number one priority for 2015 and was carried out before any services were adjusted or additional services were undertaken by the City, including staffing levels for all union and administrative personnel. The City engaged a consultant to help create the Core Service Review’s terms of reference before putting the Review to tender. The Core Services Review Steering Committee, composed of the entire Council and chaired by the Mayor, guided the creation and implementation of the Core Services Review.

eTown Hall

Take part in the Core Services Review eTown Hall scheduled for September 12, 2016. For more information, go here:
Core Services Review eTown Hall


Updates are shown in chronological order with the most recent information at the top of the list.

Meetings, Agendas and Minutes

Official Documents

Related Reports

Frequently Asked Questions

Please read the questions listed below. Having reviewed these questions, if you have any questions about this process, please send an email to

What is a Core Service Review?

Core Service Reviews often differ from city to city, but in essence, the process represents an opportunity to compile a clear foundation of information about the current state of a city’s services and programs; how these services and programs have changed over time; and what services and programs may, or may not, be desired going forward. Once the review is completed, a report is prepared for Council containing options outlining how challenges may be undertaken and how opportunities can be achieved.

When was the Core Services Review completed and what is the cost?

The Core Services Review final report was presented to Council at the May 30, 2016 Committee of the Whole Meeting. The cost of the review is $228,900.

When will the recommendations be implemented?

Council and staff will take the final report recommendations and come up with a strategy on how best to implement them and determine which are feasible for our community. Joint working groups comprised of Council, staff, union representatives and external stakeholders will be formed to create plans for moving forward with the recommendations that have been identified by Council as priorities for the organization. While some recommendations will be implemented as early as this year, others will take up to 18-24 months to implement.

What areas of City Services and Programs were examined?

The following 13 service areas, 6 corporate-wide processes and 3 External Agencies were examined during the review.

Service Areas:

  1. HR Recruitment/Retention/Succession Planning Training
  2. HR/Compensation
  3. Financial Policies (renamed from the original Treasury and Investments, to include other financial policy areas)
  4. Transportation (Operations)
  5. Sanitation
  6. Fleet Services
  7. Police Support
  8. Bylaw/Parking
  9. Facilities Planning and Operations
  10. Recreation Administration, Operations and Environment
  11. Permissive Tax Exemptions and Grants
  12. Building Permits and Inspections
  13. Subdivision, Development, Land Use Planning and Approvals

Corporate-wide Processes:

  1. Strategic planning, business planning and budgeting
  2. Capital projects planning and development
  3. Asset management
  4. Project management
  5. Purchasing and contract administration
  6. Performance Measurement

External Agencies:

  1. Vancouver Island Conference Centre
  2. Downtown Nanaimo Business Improvement Association
  3. Nanaimo Economic Development Corporation

What other communities was Nanaimo compared to in the Core Services Review?

Port Coquitlam, Chilliwack, District of North Vancouver, Kamloops, Kelowna and Prince George.

Will the public receive updates on any changes that come out of the Core Services Review?

Yes. Updates will be provided on the City website and social media channels as well through Public Input Sessions and the local media.

Will the public have a chance to provide feedback on the recommendations?

Yes, where service levels will be impacted, the public will have the opportunity to provide input.

Can I receive a hard copy of the report?

As this is a large document (245 pages), it is strongly recommended to view the report online. However, if you have accessibility issues or do not have access to a computer, a hard copy may be provided upon request.

Why close Beban Park pool for three months in the summer?

During the warm summer months, the indoor pools are not in high demand and Nanaimo Aquatic Centre has the capacity to accommodate anyone wishing to use one. This is a recommendation only. The public will have an opportunity to provide feedback on this and other recommendations that affect service levels to the community.

Why is there a recommendation to install GPS in City vehicles?

Currently, there is an ad-hoc system in place for GPS devices in City vehicles. The recommendation is to formalize this system and change to an alternative vendor that provides better products and services at a significant discount.

Why eliminate four prison guard positions?

Nanaimo is the only municipality in Canada that provides a male and female prison guard on duty at all times. By eliminating these positions, the City can potentially save over $360,000 per year by reducing these positions. At the moment, this is a recommendation only; Council and staff will be working with a joint committee on whether to implement this and other recommendations. 

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