Who to Call
When you need help
Police/Fire/Ambulance - 9-1-1
When?
911 is for Emergencies Only - such as:
- To get help for someone who needs immediate medical attention
- If you see a crime in progress or about to occur
- To report a fire
- When you feel in danger
- When someone else is in danger or their property is in danger
- To report a drunk driver
- To report a major accident
How?
- Dial 9-1-1- from any telephone. It will work on any type of phone. Pay phones and cell phones are free for 9-1-1.
- Describe the emergency. This helps the dispatcher determine what kind of help to send.
- Give the exact location. Describe how to get to the scene. This is key information to responders.
- Answer all the questions.
- Stay on the line until the 911 dispatcher says its okay to hang up.
- Follow all directions. You may be able to assist before emergency responders arrive. Stay calm and focus on what the dispatcher is telling you.
- Stay calm and speak clearly.
Police - Non-Emergency
24 Hours 7 Days a Week
250-754-2345
- When reporting a crime after it has occurred
- When reporting stolen, lost, or found property
- When reporting suspicious or illegal activities in your neighbourhood after the fact
- To contact a Police Officer who attended your complaint
- To get general information from the RCMP
Bylaws
250-755-4422
Monday to Friday - 8 am to 4 pm
To report any Bylaw infractions which includes:
- Noise bylaws
- Parks bylaws
- Parking Offences
- Abandoned Vehicles
- Panhandling
- Illegal Camping
After Hours Call Police Non-Emergency.
Downtown Nanaimo Partnership Society
250-754-8141
The Downtown Nanaimo Partnership Society (DNPS) is a not for profit organization created to facilitate revitalization of Downtown Nanaimo.
The DNPS represents over 600 businesses and 300 property owners in the centre of the City and works to achieve three major strategic objectives:
- Development of Downtown Nanaimo as the city's arts, culture, and entertainment district.
- Business recruitment and development to sustain, strengthen, and broaden the business mix.
- Residential development to grow the downtown population as the foundation for permanent vitality.
Downtown Nanaimo Partnership
150 Commercial Street
Nanaimo, BC, V9R 5G6
Phone: 250-754-8141 Fax: 250-754-8108
Email: info@nanaimodowntown.com
250-754-1266
- Transitional Housing Program
- Provides safe, affordable, drug & alcohol free residences for men in a structured & supportive environment.
Shelter
The Salvation Army
New Hope Centre
19 Nicol Street
250-714-1142
- Emergency shelter for men, case workers available.
- Program apartments for men and women.
Samaritan House
355 Nicol Street
250-753-1474
- Temporary emergency shelter for women & youth upon approval. Post support also offered.
Haven House
250-756-2452
http://www.havensociety.com/
24hr. Crisis Line 250-756-0616
- Provides shelter, information, crisis support, child-care & counseling support to women & children who are leaving an abusive relationship.
Alcohol & Drug Services
Harris House Health Clinic
375 Franklyn Street
250-753-6759
- Provides support, counseling & info. regarding physical and sexual health care, disease prevention & referral to other health services including mental health & addictions treatment. Offers a needle exchange as a personal & community safety practice. Mental Health & Addiction Services Walk-In Counseling Clinic 250-739-5710
- Provides crisis response & emergency services, crisis counseling & withdrawal management support.
Clearview Centre
967 Haliburton Street
250-753-9968
http://www.clearviewcentre.org/
- Residential detox programs for men, women & youth who abuse alcohol &/or drugs. Additional supportive recovery program for women.
Surfside Recovery House
2368 Rosstown Road
24hrs.
250-758-5611
Office 250-758-2253
http://www.surfsiderecovery.com/
- Six-week drug & alcohol program for men. Office hrs. 8.00 am - 5.00 pm.
Partners In Parenting
260 Irwin Street
- Works with parents with addiction, who have children under the age of 12.
Drop-Ins
Mid Island Ability Society
3156 Barons Road
Nanaimo, BC
V9T 4B5
250-756-2800
- Mid Island Ability Society is a non-profit organization formed to support and encourage all persons living with disabilities
- Peer support, and information and networking
Nanaimo Women's Centre
285 Selby Street
250-753-0633
http://www.nanaimowomen.com/
Tuesday - Friday, 10.00am - 3.00 pm.
Monday & Thursday, 6.30 - 10.00 pm.
- Programs, resource referrals, information & services for women & children.
- Housing and shelter referral, cooking, crafting, social support & community outreach provided.
New Hope Centre
19 Nicol Street
250-714-1142
- Free laundry & shower facilities on Saturday & Sundays. Men's Shelter.
One Stop Youth Centre
290 Bastion Street
250-754-1989
http://www.nysa.bc.ca/
Tuesday, Wednesday, Thursday, 5.00 - 9.00 pm.
Saturdays & every other Sunday from - noon - 3.30pm.
- For teens ages 13 - 18
Paradise Isle Seniors Society
201 Albert Street
250-754-9566
Monday - Friday, 10:00 a.m. - 3:00 p.m.·
- Seniors drop-in center. Various activities offered.
- Lunch available Tuesday& Thursday.
Families, Parents & Children
Crisis Line
250-754-4447
- Provides non-judgmental emotional support, crisis & suicide intervention services. Calls are kept confidential & anonymous.
Kid's Help Phone
1-800-668-6868
http://www.kidshelpphone.ca/
Helpline For Children
250-310-1234
- To report child abuse & neglect
Food
The Salvation Army Community Services
19 Nicol Street
250-754-2612
250-714-1142
Emergency assistance Monday - Friday.
Walk in: 9:00 a.m. - noon.
By apt.: 1:00- 4:00 p.m.
Lunch: noon - 1:00 p.m. (free)
Supper: 4:00 - 5:30 p.m. (nominal fee)
7 days per week
1009 Farquhar Street
250-754-8347
Monday, 1:00 - 3:00 p.m. & Thursday, 1:00 - 5:00 p.m.·
- Family & /or survival bag distribution once per week.
7-10 Club
305-285 Prideaux Street
250-714-0917
Monday - Friday, 7:00 - 8:30 a.m.
- Serves cold breakfast & coffee; makes bag lunches.
- Fruit and juice for children.
Legal
Legal Aid
250-753-4396
137 Bastion Street
1-866-577-2525
Monday -Thursday, 9:00 a.m. - 3:30 p.m. (Closed 11:30 a.m. - 1:00 p.m.)
302-65 Front Street
250-741-5447
- Provides services to families experiencing separation or divorce including dispute resolution services regarding custody, access and child support issues as well as legal aid intake services, an advice lawyer clinic for family law issues, & a resource room.
